Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cianne Hayes

Atlanta,GA

Summary

Dynamic customer service professional with proven conflict resolution skills at Conduent, adept at enhancing customer loyalty through empathetic complaint handling. Experienced in data entry and proficient in Microsoft Excel, I excel in high-pressure environments, ensuring efficient problem resolution and fostering positive customer relations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Conduent
02.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Data Entry Clerk

Merit Logistics
01.2021 - 08.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Cashier Team Lead

Walgreens
10.2019 - 12.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Education

Diploma

Penn Foster Career School
Scranton, PA
02-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Customer relations
  • Problem resolution
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Computer proficiency
  • Scheduling
  • Appointment scheduling
  • Administrative support
  • Microsoft PowerPoint

Timeline

Customer Service Representative

Conduent
02.2024 - 04.2025

Data Entry Clerk

Merit Logistics
01.2021 - 08.2023

Cashier Team Lead

Walgreens
10.2019 - 12.2021

Diploma

Penn Foster Career School

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