Ciara Abeyta
Largo,FL
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Cru Cellars
Tampa, FL
05.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment, up to 30 people at a time.
- Assisted with menu knowledge and wine pairings to enhance guest experience.
- Trained new servers on company standards and best practices for service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Conducted inventory checks and restocked supplies to support operational efficiency.
Data Processing Analyst
Northwestern Mutual/Infosys BPM
09.2020 - 08.2024
- Audit 25% to 5% of work per day for offshore/onshore employees.
- Lead weekly calibration meetings with regards to daily audits.
- Input data during tax season for 1094’s and 5498’s.
- Daily data input with regards to clients personal information consisting of address recovery and phone updates.
Wine Specialist
Thief Wine Shop and Bar
02.2018 - 08.2023
- Extensive knowledge of fine wine.
- Consistently challenged on the various types of wine that is received monthly.
- Multi tasking in a high volume bar atmosphere.
- Appointed a Shift Supervisor in 2021 which consists of being in a managerial role when management is not on site.
The Westin Milwaukee
08.2019 - 09.2020
- Provided excellent customer service.
- Knows extensive layout of both the hotel and connecting U.S. Bank building.
- Welcome guests into hotel, make sure guests have both room and key upon arrival, have discretion with regards to certain guests, assist in morning rushes with regards to in room dining.
- Handle payments, work through guest issues or complaints, develop relationships with returning guests.
- Prior to the COVID-19 pandemic, I had begun to further my growth in the company by progressing into Sales and Events.
Education
Bachelor of Arts - European History
Arizona State University
Tempe, AZ05.2015
University of Leicester
United Kingdom06.2014
Skills
- Achieved Level 2 certification per WSET online program to further wine education
- Sat in on wine tastings with manager to develop tasting skills and vendor relationships
- Proficient in the following computer applications; Word, Powerpoint, Photoshop, Raiser’s Edge, Patron’s Edge, Lightspeed, Accurint, Assist Edge, Toast, Open Table
- Volunteer work at the Phoenix Art Museum, 100 hours of community service during my undergrad
Certification
- Level 2 Sommelier, WSET - November 2025 - February 2026
Timeline
Server
Cru Cellars
05.2024 - Current
Data Processing Analyst
Northwestern Mutual/Infosys BPM
09.2020 - 08.2024
The Westin Milwaukee
08.2019 - 09.2020
Wine Specialist
Thief Wine Shop and Bar
02.2018 - 08.2023
Bachelor of Arts - European History
Arizona State University
University of Leicester