Ciara Archuleta
Summary
Professional with strong experience in restaurant industry, ready to contribute to team-oriented environment. Skilled in food preparation, customer service, and maintaining high cleanliness standards. Focused on collaboration, adaptable to changing needs, and results-driven. Reliable, with strong work ethic and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Gamescape by Cinemark
04.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Gamescape by Cinemark
01.2025 - 04.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Nail Technician
Self-employeed
05.2024 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Server
Dave and Buster's, Inc
10.2022 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Status Clerk
Fred Loya Insurance
05.2022 - 10.2022
- As a status clerk, I advise clients about the status of their existing claims.
- I speak with clients about the details on their claims as well as help them with any questions they may have regarding the claim.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
First Notice of Loss Representative
Fred Loya Insurance
05.2022 - 10.2022
- As a First Notice of Loss Representative, I am the first point of contact for our client when an accident is needing to be reported.
- I take down all of the information the clients can give me about the accident as well as all the details about the other parties involved.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Bartender
Famous Dave's Bar-B-Que
01.2022 - 04.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Famous Dave's Bar-B-Que
11.2021 - 04.2022
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
To-Go Specialist
Famous Dave's Bar-B-Que
03.2020 - 04.2022
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
Hostess
Famous Dave's
02.2020 - 04.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
Education
Criminal Justice
University of Texas At El Paso
El Paso, TX07.2025
Criminal Justice
The University of Texas At San Antonio
San Antonio, TX07-2025
Interdisciplinary Studies
The University of Texas At San Antonio
San Antonio, TX05-2025
High School Diploma -
Burges High School
El Paso, TX06.2021
Multidisciplinary
El Paso Community College
El Paso, TX05.2021
Skills
- Customer service
- Food Handling
- Cash Handling
- Office experience
- Food Preparation
- Guest services
- Strong multitasking
- Responsible alcohol service
- Food service
Certification
- Food Handler Certification January 2024 to January 2027
- TABC Certified May 2025 to May 2027
- Nail Technician License December 2025 to December 2026
Groups
- University of Texas at San Antonio Equipment Football Manager August 2021 to December 2021
- As a University of Texas at San Antonio Football Equipment manger, I made sure the football players as well as the coaches had everything they needed not only to play and win the games but also to practice. As an equipment manger, I would wake up every morning during the week at 5am and be at school ready for practice at 6am. We would get all the equipment our designated coach would need to get through practice for the day as well as set up the practice field. On Saturdays we would get to the Alamodome or wherever we were for the week where we played to set up the game field 5 hours before kick off. I also got to travel to so many different cities and get to know all about the cultures in the cities we visited. I absolutely loved my experience with the UTSA Football team and believed it was such a great experience.
Timeline
Bartender
Gamescape by Cinemark
04.2025 - Current
Server
Gamescape by Cinemark
01.2025 - 04.2025
Nail Technician
Self-employeed
05.2024 - Current
Server
Dave and Buster's, Inc
10.2022 - 02.2025
Status Clerk
Fred Loya Insurance
05.2022 - 10.2022
First Notice of Loss Representative
Fred Loya Insurance
05.2022 - 10.2022
Bartender
Famous Dave's Bar-B-Que
01.2022 - 04.2022
Server
Famous Dave's Bar-B-Que
11.2021 - 04.2022
To-Go Specialist
Famous Dave's Bar-B-Que
03.2020 - 04.2022
Hostess
Famous Dave's
02.2020 - 04.2022
Criminal Justice
University of Texas At El Paso
Criminal Justice
The University of Texas At San Antonio
Interdisciplinary Studies
The University of Texas At San Antonio
High School Diploma -
Burges High School
Multidisciplinary
El Paso Community College
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