Ciara Borges
Philadelphia,PA
Summary
Dedicated healthcare professional with many years of experience providing compassionate, patient-centered care. Skilled in patient assessments, care coordination, and medical documentation, with a proven ability to support healthcare teams and enhance quality of care. Committed to delivering excellent service and promoting positive patient outcomes
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Scheduler/Administrative Support Assistant
St. Christopher's Hospital for Children
Philadelphia, PA
11.2021 - Current
- Manage a high volume of incoming calls for radiology department to ensure efficient communication. Register new patients by accurately collecting demographics and insurance information. Review appointment book to maintain optimal patient flow and reduce wait times. Schedule , reschedule, and cancel appointments as needed for various procedures. Coordinate MRI, Cat Scan, and Ultrasound appointments to align with departmental needs. Collaborate with nurses and doctors to arrange general anesthesia and sedation for patients. Resolve patient inquiries and concerns, connecting them with appropriate departments for assistance.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes
Patient Service Representative
Cavity Busters
Philadelphia, PA
01.2015 - 08.2020
- Handled calls for seven pediatric dental offices, ensuring efficient communication. Scheduled, confirmed, and canceled appointments to optimize office operations. Updated patient records and registered new patients accurately. Verified insurance benefits through websites and direct contact with providers. Responded to questions from parents and guardians with informed assistance.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Sales Associate/Cashier
Joyce Leslie
Philadelphia, PA
09.2011 - 04.2013
- Facilitated efficient customer service through cash register operations, processing cash and credit card payments, organizing merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service Representative
DirectSat USA
King of Prussia, Pennsylvania
10.2008 - 06.2010
- Handled a high volume of inbound and outbound customer calls, scheduled and coordinated installation appointments, provided administrative and technical support to field technicians, processed and transmitted documentation upon request, and ensured all customer interactions were accurately documented in the database. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma - Medical Assistant
Pennsylvania Institute of Technology
King of Prussia, PA 09.2011 - 04.2012
Diploma - General Studies
Philadelphia High School for Girls
Philadelphia, PA 09.2003 - 06.2007
Skills
- Computer skills
- Attention to detail
- Data entry
- Customer service
- Effective multitasking
- Schedule coordination
- Medical terminology
- Patient scheduling
- Insurance verification
- Patient registration
Certifications
- Certified Revenue Cycle Representative (CRCR)
Timeline
Scheduler/Administrative Support Assistant
St. Christopher's Hospital for Children
11.2021 - Current
Patient Service Representative
Cavity Busters
01.2015 - 08.2020
Sales Associate/Cashier
Joyce Leslie
09.2011 - 04.2013
Diploma - Medical Assistant
Pennsylvania Institute of Technology
09.2011 - 04.2012
Customer Service Representative
DirectSat USA
10.2008 - 06.2010
Diploma - General Studies
Philadelphia High School for Girls
09.2003 - 06.2007