Ciara Cardona
Manchester,CT
Summary
Dependable and reliable, ready to deliver excellent customer service and contribute to team productivity. Skilled at completing daily assignments to deliver focused and consistent work. Upbeat, friendly and successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Concierge Per Diem
Mercy Community Healthcare
06.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Front Counter Hostess
New York Pickle Deli
03.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Banquet Server
La Bella Vista
09.2023 - 05.2024
- Responsible for setting and unsetting dining tables and halls for weddings, parties, and other events, and serving food and beverages.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Server
Ruth's Chris Steak House
07.2023 - 03.2024
- Responsible for greeting guests, guiding them through menus, and providing friendly and attentive service.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Plan B Burger Bar
01.2023 - 07.2023
- Responsible for serving food and beverages promptly, taking reservations and to-go orders, and resolving customer complaints.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier
Stop & Shop
11.2021 - 02.2022
- Responsible for providing friendly and courteous service, and helping customers determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Child Studies
Post University
Waterbury, CT06.2027
Crec Impact Academy
Hartford, CT06.2023
Uconn Great Exploration Academy
04.2019
Skills
- Customer Service
- Proficient in Microsoft Office: Word, Excel, Powerpoint
- Highly Adaptable
- Strong Work Ethic
- Excellent Multitasking
- Guest Engagement
Timeline
Concierge Per Diem
Mercy Community Healthcare
06.2024 - Current
Front Counter Hostess
New York Pickle Deli
03.2024 - Current
Banquet Server
La Bella Vista
09.2023 - 05.2024
Server
Ruth's Chris Steak House
07.2023 - 03.2024
Server
Plan B Burger Bar
01.2023 - 07.2023
Cashier
Stop & Shop
11.2021 - 02.2022
Child Studies
Post University
Crec Impact Academy
Uconn Great Exploration Academy
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