Ciara Cotter
Wyandotte,Ok
Summary
Dedicated cultural assistant with extensive experience cultivated since adolescence, demonstrating a strong commitment to excellence in every interaction. Actively engaged in continuous learning and research while excelling in the current role, showcasing a passion for personal and professional growth. Eager to pursue an online degree in Anthropology, with aspirations to integrate academic knowledge into practical applications within the workforce. Driven by a desire to advance skills and contribute meaningfully, ready to embrace new opportunities that align with career goals and educational pursuits.
Overview
7
7
years of professional experience
Work History
Cultural Assistant
Wyandotte Nation Cultural Center
01.2023 - Current
- Managed cataloging functions for books, articles, and magazines at Wyandotte Nation Cultural Center Library. Improved resource accessibility through enhanced library organization strategies. Organized new book arrivals alongside archival materials, including film and audio content. Transcribed historical texts and interviews to aid preservation efforts. Served as front desk receptionist, effectively managing customer interactions. Streamlined gift shop order processing to improve sales efficiency. Engaged in learning experiences related to tribal culture for continuous improvement. Assisted multimedia archiving by filing various media formats systematically.
- Attended events and traveled extensively for programs in collaboration with colleges, schools, and other tribal connections
- Assisted in organizing cultural events and educational programs for community engagement.
- Collaborated with team members to promote cultural awareness through workshops and demonstrations.
Mental Health Technician
Willow Crest Adolescent Hosp
Miami, OK
08.2023 - 2024
- Monitored patient behaviors and reported changes to nursing staff.
- Assisted in implementing individualized care plans for adolescents.
- Conducted therapeutic group activities to promote social skills and emotional expression.
- Maintained accurate documentation of patient interactions and treatment progress.
Scribe
Baxter Health Family Clinic on Market
Mountain Home, AR
12.2022 - 04.2023
- Recorded patient visits during appointments at family health clinic. Briefed physician on patient status before and after appointments. Updated patient records, including medical history, medication changes, and treatment purposes. Communicated patient concerns to provide additional support and resources. Collaborated with nursing staff to ensure timely updates throughout the day. Drafted and proofread visit notes to maintain accurate documentation. Managed prescription submissions and followed up with pharmacies for medication updates. Requested patient records and release forms from various clinics.
Assistant Manager
Maurices
Mountain Home, AR
02.2021 - 01.2022
- Assumed responsibilities of store leader during absences to ensure operational continuity. Prepared team daily by outlining sales goals and strategies to achieve targets. Monitored promotions and communicated updates through emails with store leaders and associates. Conducted reviews for district leaders and managers, maintaining transparent communication. Engaged in office tasks via company communication programs, participating in Zoom calls. Facilitated customer orders, ensuring accurate fulfillment both in-store and online. Processed merchandise for display on sales floor and organized shipping to customers. Trained multiple associates on job responsibilities and team mission, enhancing workforce performance.
Assistant Manager
Starbucks
Mountain Home
05.2019 - 02.2021
- Executed sales paperwork every morning and on weekends for accuracy. Conducted bank deposits, performed safe counts, and reconciled register drawers. Created weekly schedules to align staffing with business needs. Tackled customer complaints and concerns, issuing refunds as necessary and replenishing gift cards. Fulfilled weekly orders through phone communication and organized delivered products.
- Followed planograms to implement new sales strategies while complying with store guidelines. Managed phone calls, attended meetings, and filled various roles as needed. Regularly updated spreadsheets with daily data entries and submitted reports to regional and district managers.
- Delivered customized orders tailored to individual customer preferences. Followed strict cleaning protocols for coffee equipment and kitchen appliances. Restocked items as required to support uninterrupted service. Corrected mistakes in orders swiftly, ensuring customer satisfaction remained a priority.
Education
Associate of Arts -
Arkansas State University of Mountain Home
Mountain Home05-2021
Diploma - undefined
Cotter High School
Cotter01-2018
Skills
- Customer Service
- Customer Relationship Management
- Phone Etiquette
- Call center training
- Data Entry
- Management Experience
- Teamwork
- Team Building
- Time Management
- Microsoft Office
- Problem Resolution
- Order Fulfillment
- Order Entry
- Order Management System
- POS
- Cross-cultural training
- Collaborative leadership
- Cultural sensitivity
- Tour guiding
- Artistic expression
Languages
English
American Sign Language
Timeline
Mental Health Technician
Willow Crest Adolescent Hosp
08.2023 - 2024
Cultural Assistant
Wyandotte Nation Cultural Center
01.2023 - Current
Scribe
Baxter Health Family Clinic on Market
12.2022 - 04.2023
Assistant Manager
Maurices
02.2021 - 01.2022
Assistant Manager
Starbucks
05.2019 - 02.2021
Diploma - undefined
Cotter High School
Associate of Arts -
Arkansas State University of Mountain Home