Ciara Dorsey
Washington,DC
Summary
Provide excellent customer service, energetic and eager to learn new skills to build career path. 11+ years of Environmental services experience and 12 years of driving experience. Ability to provide office and custodial maintenance. 8 years of supervisor experience specializing in retail management, customer retention strategies, financial control. Developing skills and knowledge for staff development using a creative approach. Highly dependable and efficient, Excellent communication skills and team building quality.
Dedicated and self-driven, Creative mind and self-dependent, demonstrated ability to identify need for office and team. Resolve issues quickly and efficiently. Highly skilled in computer literate knowledge and data entry. Experienced in Microsoft, PowerPoint, excel etc.
High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over extensive career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Facility Services Leader WG-5701-04/2
Smithsonian Institution
12.2019 - Current
- Company Overview: Office of Facilities Management & Reliability
- Problem solving and decision making
- Oversaw facility inspection and audits to ensure compliance with safety regulations and standards
- Complete yearly security awareness
- 3yr Safety committee member
- Job hazard analysis/ SDS
- Assist with employees’ timecards
- Collaborated with cross-functional teams to identify opportunities for process improvement and implement solutions to enhance efficiency and productivity
- Help team with technical issues work phones, computers, printers
- 2-year Snow detail team
- Ability to lift and transport over 50 lbs
- Facility maintenance and operations
- Execute the superior’s plan or assignment
- Cultivated positive relationship with team to addressing their needs and concerns, promptly to deliver exceptional service and maintain high satisfaction level
- Report weekly summaries in a report
- Operate vehicles, carpet ride-on, pallets jacks, flatbeds, dollies, and forklift certified
- Inventory control spreadsheet
- Advance in Microsoft word, excel, PowerPoint, etc
- Accountable Property officer certification
- Leadership and team management
- Safety inspection monthly
- Delicate tasks and assignments
- Monitor, guide, and report any changes
- Office of Facilities Management & Reliability
Part time
Home Depot
10.2022 - 04.2023
- Company Overview: Lumbar Department
- Cut and measure precise lumbar
- Stock and put back including remove unnecessary products
- Assist with customers with questions and locating products
- Set up complete planogram
- Sweep floors and dust shelves lanes in department
- Lumbar Department
Building Services Worker WG-5701-03/2
Smithsonian Institution
10.2018 - 12.2019
- Company Overview: Office of Facilities Management & Reliability
- Performed daily tasks provided by supervisor/leader
- Cleaned and treated floors based on assessments
- Wiped and disinfected all areas daily
- Maintain cleanliness and monitor restrooms for employees and guests daily
- Completed daily computer training and Hand on tasks
- Perform various duties
- Communication and interpersonal skills
- Office of Facilities Management & Reliability
Retail Floor Supervisor
Smithsonian Enterprises
03.2019 - 09.2019
- Supervised 12 Retail Sales Associates in their delivery of customer service
- Coach staff regarding work performance and professional development
- Monitored daily sales and financial performance for budget compliance
- Resolved customer concerns by effective listening and conflict resolution
- Counted cash drawers, prepared bank deposits, and maintained safe contents
- Changed displays to promote new product launches and reflect new themes
- Monitored and responded to incoming customers’ e-mails
- Controlled all shipping incoming and outgoing
- Leadership and team management
- Close out transactions and close store
- Deposit money in safe
Retail Sales Associate
Smithsonian Enterprises
05.2017 - 03.2019
- I greeted visitors and assisted guest with product information and selection
- Operated cash register, processed credit, and cash transactions
- Complete planogram
- Utilized upselling and suggestive selling techniques to increase sales
- Maintained cleanliness of the store and monitored for safety issues
- Promote the importance of the merchandise we sell
Key holder/Retail Sales Associate
Payless
11.2016 - 05.2017
- Supervised staff and developed them through coaching and mentoring
- Conducted inventory and ordered supplies
- Operated POS (Point of Sale) terminal and processed cash and credit transactions; counted and reconciled cash drawers and prepared bank deposits
- Performed store operations including merchandising, promotions, and planogram
- Open and close out cash drop every day
- Process money count in safe
- Close store at end of shift
Key holder/Retail Sales Associate
Radio Shack
10.2013 - 05.2017
- Offered customers technology solutions in a friendly and knowledgeable manner
- Supervised staff and developed them through coaching and mentoring
- Conducted inventory and ordered supplies
- Operated POS terminal and processed cash and credit transactions; counted and reconciled cash drawers and prepared bank deposits
- Performed store operations including stocking, merchandising, promotions, cleaning
- Close store at end of shift
Food Services Supervisor
Aramark
10.2012 - 07.2013
- Company Overview: Department of Corrections
- Assisted Food Services Manager in establishing & maintaining systems and procedures for the ordering, receiving, storing, preparing, and serving of food
- Ensured appropriate sanitation and safety levels in respective areas are met
- Supervised 5+ members of kitchen staff
- Conducted period inventory; maintained records to comply with Aramark, government, and accrediting agency standards
- Interfaced with vendors and key service users within client organization
- Monitor inmates’ activity while in food service areas
- Ensure and monitor the safety protocols
- Department of Corrections
Education
Business Management -
Strayer University
12.2024
Certified Certificate -
Cleaning Management Institution
12.2024
Completion certificate for Accountable Property Officer/Property Custodian -
Internal Smithsonian completions
01.2024
Risk Awareness at the Smithsonian -
Internal Smithsonian completions
11.2023
Improving human performance in the workplace -
An Organizational, Human Resources development & executive coaching practice
09.2023
Culture of respect -
Internal Smithsonian completions
08.2023
Lockout/tagout -
Internal Smithsonian completions
08.2022
Medical office specialist -
MedTech College
04.2012
Medical Receptionist -
Charleston Job Corp
01.2007
Safety awareness and acknowledgement -
OSHA 10 Certified
Skills
- Continuous improvements
- Influencing others
- Performance management
- Process improvement
- Equipment troubleshooting
- Relationship building
- Strategic planning
- Team building
- Team leadership
- Coaching
Certification
- Completion certificate for Accountable Property Officer/Property Custodian, 01/24/24
- Culture of respect, 08/09/23
- Risk Awareness at the Smithsonian, 11/08/23
- Lockout/ tagout, 08/09/22
Timeline
Part time
Home Depot
10.2022 - 04.2023
Facility Services Leader WG-5701-04/2
Smithsonian Institution
12.2019 - Current
Retail Floor Supervisor
Smithsonian Enterprises
03.2019 - 09.2019
Building Services Worker WG-5701-03/2
Smithsonian Institution
10.2018 - 12.2019
Retail Sales Associate
Smithsonian Enterprises
05.2017 - 03.2019
Key holder/Retail Sales Associate
Payless
11.2016 - 05.2017
Key holder/Retail Sales Associate
Radio Shack
10.2013 - 05.2017
Food Services Supervisor
Aramark
10.2012 - 07.2013
- Completion certificate for Accountable Property Officer/Property Custodian, 01/24/24
- Culture of respect, 08/09/23
- Risk Awareness at the Smithsonian, 11/08/23
- Lockout/ tagout, 08/09/22
Business Management -
Strayer University
Certified Certificate -
Cleaning Management Institution
Completion certificate for Accountable Property Officer/Property Custodian -
Internal Smithsonian completions
Risk Awareness at the Smithsonian -
Internal Smithsonian completions
Improving human performance in the workplace -
An Organizational, Human Resources development & executive coaching practice
Culture of respect -
Internal Smithsonian completions
Lockout/tagout -
Internal Smithsonian completions
Medical office specialist -
MedTech College
Medical Receptionist -
Charleston Job Corp
Safety awareness and acknowledgement -
OSHA 10 Certified
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