Ciara Gosier
Atlanta,GA
Summary
Effective at managing and updating websites and social media accounts, responding to FOIA requests and maintaining positive relationships with media and community. Produces creative content, incorporates new strategies and conducts thorough and efficient research. Experienced United States Air Force Technical Sergeant and Public Affairs Specialist adept at crafting targeted messages to enhance public opinion or provide key information. Knowledgeable about conveying details in an accurate way and maintaining full compliance with military standards. Excited to leverage background in public relations to transition to rewarding civilian role. Compassionate and qualified child services professional well-versed in child abuse, neglect and safety concerns. Good recordkeeper and planner with in-depth understanding of court proceedings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Public Affairs Specialist
United States Air Force Reserve
10.2022 - Current
- Wrote speeches, press releases, media responses and public service announcements.
- Analyzed data to assess performance of different statements, posts and campaigns.
- Produced and distributed videos and other content for digital use.
- Updated social media accounts and websites such as the Dobbins main website.
- Helped with photo and video production and performed visual and sound editing tasks.
- Produced and distributed internal and external communications.
- Wrote press releases for routine use and crisis management.
- Coordinated press releases and handled press inquiries for the 94th Airlift Wing.
- Forged strong media relationships to further public relations goals.
Child Protective Services Caseworker
Cherokee County Department Of Family And Children
11.2021 - 10.2022
- Visited homes, inspected surroundings and interviewed family members.
- Maintained case records and legal documentation.
- Responded to claims of abuse, neglect or safety concerns.
- Attended court proceedings, submitted documents and offered testimony.
- Developed plans to strengthen family units.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Phone Banker
Wells Fargo & Company
08.2020 - 03.2021
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Processed paperwork for new accounts and transactions with high degree of accuracy.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
Public Affairs Specialist
United States Air Force
07.2006 - 06.2020
- Wrote speeches, press releases, media responses and public service announcements.
- Analyzed data to assess performance of different statements, posts and campaigns.
- Produced and distributed videos and other content for digital use.
- Updated social media accounts and websites.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
Education
Master of Arts - Marriage And Family Therapy
Lamar University
Beaumont, TX05.2024
Bachelor of Arts - Sociology
American Public University System
Charles Town, WV12.2020
Associate of Arts - Mass Communications
Community College of The Air Force
Montgomery, AL05.2015
Skills
- Writing Press Releases
- Analyzing Data
- Answering Media Requests
- Researching Issues
- Managing Digital Media
- Social Media Posting
- Web Content Management
- Internal Communications
- Resource Coordination
- Professional Boundaries
- Documentation Proficiency
- Interviewing Techniques
- Research Abilities
- Conflict Resolution
- Empathy and Compassion
- Report Writing
- Critical Thinking
- Supervisory Skills
- Decision Making
- Resilience Building
- Interpersonal Skills
- Family Dynamics Understanding
- Self-Care Practices
- Adaptability and Flexibility
- Organizational Skills
- Time Management
- Problem Solving
- Active Listening
- Ethical Decision-Making
- Child Development Knowledge
- Stress Management
- Multicultural Sensitivity
Timeline
Public Affairs Specialist
United States Air Force Reserve
10.2022 - Current
Child Protective Services Caseworker
Cherokee County Department Of Family And Children
11.2021 - 10.2022
Phone Banker
Wells Fargo & Company
08.2020 - 03.2021
Public Affairs Specialist
United States Air Force
07.2006 - 06.2020
Master of Arts - Marriage And Family Therapy
Lamar University
Bachelor of Arts - Sociology
American Public University System
Associate of Arts - Mass Communications
Community College of The Air Force
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