Stacy Engle
New Castle,IN
Summary
Dynamic Public Affairs Specialist with the IRS, skilled in strategic communications and crisis management. Successfully enhanced public perception through impactful press releases and analytics-driven campaigns. Proven ability to cultivate media relationships and mentor teams, fostering collaboration and achieving organizational goals. Expertise in tax law interpretation complements strong problem-solving skills.
Overview
19
19
years of professional experience
Work History
Public Affairs Specialist
Internal Revenue Service, IRS
Indianapolis, IN
11.2020 - Current
- Analyzed data to assess performance of different statements, posts and campaigns.
- Evaluated the success of communication efforts through analytics tools, refining strategies as needed for optimal results.
- Established and promoted specific messages on behalf of the Agency
- Created impactful press releases to promote organizational achievements and initiatives.
- Streamlined internal communications processes for greater efficiency and collaboration among departments.
- Organized successful events, fostering strong connections between the organization and key stakeholders.
- Provided expert counsel on public affairs matters, guiding organizational leaders in making informed decisions.
- Wrote speeches, press releases, media responses and public service announcements.
- Monitored relevant industry trends and emerging issues to inform proactive public affairs planning and response strategies.
- Enhanced public perception by developing and implementing strategic communication plans.
- Developed crisis communication strategies to minimize negative impact on public opinion.
- Conducted thorough research to support data-driven decision-making in public affairs activities.
- Cultivated strong relationships with local, regional, and national media outlets for enhanced media coverage opportunities.
- Managed media inquiries, resulting in increased positive news coverage for the organization.
- Collaborated with cross-functional teams to ensure consistent messaging across all platforms and channels.
- Coordinated special projects as assigned by executive leadership, ensuring timely completion within established budgets.
- Led training sessions for staff members on best practices for managing external communications effectively.
- Drafted op-eds, speeches, talking points, and other materials that advanced the organization''s mission and goals.
- Mentored junior public affairs specialists in their professional development while fostering a supportive team environment.
- Conducted media relations and responded to media requests for information.
- Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
- Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
- Facilitated press conferences and other outreach events to raise visibility of organization.
Revenue Officer
Internal Revenue Service, IRS
Indianapolis, IN
02.2011 - 11.2020
- Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
- Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
- Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
- Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
- Improved data accuracy by validating taxpayer information and updating records as needed.
- Leveraged negotiation skills to secure favorable settlements with delinquent taxpayers while maintaining professionalism at all times.
- Provided exceptional customer service to address taxpayer inquiries and resolve disputes quickly.
- Enhanced taxpayer education by conducting informative workshops and providing helpful resources.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Collaborated with cross-functional teams to identify underreported income and enforce tax laws.
- Conducted thorough investigations to uncover hidden assets, increasing revenue collection success rates.
- Mentored junior staff members, sharing valuable knowledge gained from years of experience in the field of revenue collection.
- Participated in continuous professional development opportunities to stay current on industry trends and best practices in revenue collections.
- Negotiated payment agreements with delinquent taxpayers, ensuring prompt debt resolution.
- Assisted in the development of new policies and procedures for more efficient revenue collection practices.
- Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
- Identified potential fraud cases, leading to the recovery of unpaid taxes and prevention of revenue loss.
- Utilized advanced software tools to analyze financial data, pinpointing discrepancies for further investigation.
- Collected delinquent federal taxes and secured all delinquent returns.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Kept case data and contact information up to date to expedite proceedings.
- Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
- Prepared tax returns for individuals and businesses.
- Produced briefs, located records and organized documentation to support court cases.
- Recommended financial solutions in relation to tax implications.
Contact Representative
Internal Revenue Service, IRS
Indianapolis, IN
09.2008 - 02.2011
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to taxpayers.
- Provided exceptional service by proactively addressing taxpayer'' needs and concerns.
- Improved taxpayer satisfaction by resolving issues efficiently and professionally.
- Conducted thorough research on complex inquiries, delivering informed solutions to taxpayers unique challenges.
- Collaborated closely with other departments to ensure seamless support for taxpayers throughout their journey with the Agency.
- Maintained detailed records of taxpayer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Participated in regular professional development opportunities to enhance skills and stay current on tax laws changes.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded proactively and positively to rapid change.
- Met taxpayer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of tax law and Agency changes.
- Exhibited high energy and professionalism when dealing with taxpayers and staff.
Team Manager
Premiere Credit of North
Indianapolis, IN
08.2006 - 09.2008
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Increased client satisfaction with timely project delivery and consistent updates.
Education
No Degree - Organizational Leadership And Supervision
Indiana University, Purdue University Indianapolis
Indianapolis, INBusiness Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, IN05.2006
Skills
- Researching issues
- Analyzing data
- Strategic communications
- Conducting research
- Crisis management
- Internal communications
- Government relations
- Media relations
- Press release writing
- Speech writing
- Writing press releases
- Statement writing
- Answering media requests
- Publicity campaigns
- Analytics reporting
- Teamwork
- Customer service
- Problem-solving
- Time management
- Organizational skills
- Excellent communication
- Indirect taxation
- Tax law interpretation
- Tax research
- Tax return preparation
- Tax provision calculation
- Cross-border transactions
- Tax dispute resolution
- Tax risk management
- Corporate taxation
- Tax compliance
- Nonprofit taxation
- International taxation
- Partnership taxation
- Tax legislation monitoring
- Tax due diligence
- Tax exempt organizations
- Payroll taxation
- Tax penalty abatement
- Tax training and education
- Withholding tax
Timeline
Public Affairs Specialist
Internal Revenue Service, IRS
11.2020 - Current
Revenue Officer
Internal Revenue Service, IRS
02.2011 - 11.2020
Contact Representative
Internal Revenue Service, IRS
09.2008 - 02.2011
Team Manager
Premiere Credit of North
08.2006 - 09.2008
No Degree - Organizational Leadership And Supervision
Indiana University, Purdue University Indianapolis
Business Administration And Management
Ivy Tech Community College of Indiana