Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Ciara Grain

Citrus Springs,FL

Summary

Thirteen years of experience in events, food and beverage management, with the goal to grow into a corporate position. I am a fast learner and passionate about growth and development. Can handle logistics, have excellent customer service skills and can execute efficiently.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Area Supervisor

Papa John's
01.2011 - Current
  • Developed talent from within to build cohesive and successful leadership team
  • Adhered to company policies and procedures
  • Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
  • Set team performance targets to motivate and reward staff
  • Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa Johns standards and accurately reflects the customer's order
  • Professionally and promptly respond to all customers concerns or issues
  • Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty
  • Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Communicate, train, and promote quality standards to team members by utilizing all available tools.
  • Improved team efficiency by streamlining communication and implementing effective task delegation strategies.

Event Manager

Mary Gay House
01.2019 - 01.2020
  • Unlock and lock the House at the start and end of each event; Remain on site continuously from start time until the end of the function and the House is vacated; Ensure the alarm is activated properly prior to leaving the premises Ensure the renters adhere to the Rules and Regulations of the Contract
  • Maintained customer loyalty with expert resolution of service and staff concerns
  • Provide information regarding standard renter questions, such as the history of the house, and locations of needed material Review event contract and understand the event timeline
  • Be well versed in, and follow, protocol and procedures during emergency and difficult situations
  • Provide end of event report detailing how the event ran and highlighting any issues or concerns
  • Debriefed and prepared staff for events
  • Conducted walk-through of event areas to check for last-minute issues.

Marketing and Communications Manager

Leadership Dekalb
01.2018 - 01.2019
  • Develop proficiency of the organization's database and new communications platform
  • Maintain marketing collateral including the organization's Web site, Newsletter, Brochure, Letter and Sponsor recognition materials, all marketing and communications materials related to events
  • Manage organization's website and social media channels by ensuring all content, graphics, calendars etc are relevant and up to date
  • Captured potential customers using creative and fresh approaches on digital and traditional channels.

Bar Manager

Jimmy Mac's Food and Spirts
01.2016 - 01.2019
  • Managing food and beverage operations within budget and to the highest standards
  • Assessed customer's needs and preferences and make recommendations
  • Designed exceptional menus, purchase goods and continuously make necessary improvements
  • Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages
  • Staffed bar with appropriate coverage for slow, busy and special event shifts
  • Controlled costs and properly rotated inventory, minimizing waste and moving older products.

House Plant Manager

Pike Nurseries
01.2011 - 01.2016
  • Provided direction to fellow employees in planning and executing assigned projects
  • Kept record of inventory and if needed ordered product; Provided maintenance to Green House and House Plant Room by watering, pruning and leaf shine when necessary
  • Checked plant operations with regular customer, corporate and third-party audits
  • Protected workers and consumers by maintaining safety and compliance standards
  • Achieved production, operational and financial goals through skills in cost control and resource management.

Education

High School Diploma -

Lassiter High School
05.2011

Skills

  • Keeping clients' timelines on schedule, budgets in check, and details flowing smoothly
  • Ability to quickly adapt in fast paced environments
  • Technical Skills: Excel, PowerPoint, Outlook, Constant Contact, Free Online Survey, Eventbrite, Wild Apricot

References

  • Russ Dewitt, District Operator, (404) 401-7177, Russ_Dewitt@papajohns.com
  • Scott Richardson, Training General Manager, (404) 964-2360, Jerry_Richardson@papajohns.com

Certification

Serve Safe

Timeline

Event Manager

Mary Gay House
01.2019 - 01.2020

Marketing and Communications Manager

Leadership Dekalb
01.2018 - 01.2019

Bar Manager

Jimmy Mac's Food and Spirts
01.2016 - 01.2019

Area Supervisor

Papa John's
01.2011 - Current

House Plant Manager

Pike Nurseries
01.2011 - 01.2016

High School Diploma -

Lassiter High School

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Ciara Grain