Ciara Greendeer-Dollison
Department of Children and Families
Jacksonville
11
years of professional experience
Dedicated Professional experienced in eligibility determination, client assessment, and regulatory compliance. Delivered effective communication and collaboration in high-pressure situations through advanced problem-solving skills and a commitment to exceeding expectations. Focused on fostering growth and reliability within the organization.
Work History
Eligibility Specialist 1
1 Year 8 Months- Interviewed clients to obtain and verify necessary information for accurate eligibility determination
- Uploaded client documents electronically and converted them into images for eligibility review.
- Managed case workflow to guarantee accurate processing according to established timelines and regulations.
- Research information provided by client until satisfactory status is confirmed
- Handled caseload to confirm accuracy of processed cases within regulatory time frames
- Documents provided by clients are uploaded electronically and converted into images for review for eligibility
- Organized client appointments to ensure efficient workflow and service delivery.
- Follow department policies and procedures, workflow guidelines, and escalation processes at all times
- Experienced in working in HIPAA regulated environment to ensure client confidentiality
- Navigate numerous state and federal program regulations to case management
Ship Dock/ cross trained in Pack
11 Months- Facilitated cargo handling in ship dock
- Loaded carts and pallets with assigned shipments to ensure timely dispatch.
- Loaded trailers with correct carts and pallets for accurate delivery to destinations.
- Cross trained in Pack
- Maintained stamina and attention to detail in packing and shipping to ensure accuracy in outgoing packages.
- Supported tasks in Jax 2 area
Child Welfare Assistant
5 Months- Compiled information on social, educational, criminal, institutional and drug history.
- Maintained detailed records and prepared reports for management on client visits to inform decision-making.
- Submitted detailed reports to management outlining client interactions. and reviewed reports and problems with superior.
- Transported children to and from appointments at home and office. or adults for visits whether it was at the office or in home
Internship
3 Months- Drafted emails and business-wide announcements to ensure clear communication across teams.
- Presented proposals to supervisors that enhanced work processes and product quality.
- Documented processes using Microsoft Word and Visio.
- Coordinated updates to company calendars, tracking upcoming events and deadlines for better planning.
- Copied and faxed important documents for personnel and organized files in appropriate locations.
Education
Bachelor of Science (B.S.) - Human Services
- Building Stronger Families
- Issues in Domestic Violence
- Family systems and Dynamics
- Current Issues in Mental Health
- Child and Family Welfare
Skills
Dependable team member
Data management
Effective communicator
Client engagement
Case management
Customer service
Problem-solving
Analytical thinking
Timeline
Eligibility Specialist 1
Department of Children and Families
07.2024 - 03.2026Read More
Ship Dock/ cross trained in Pack
Amazon Fulfilment Center
06.2023 - 05.2024Read More
Child Welfare Assistant
Oklahoma Department of Human Services
11.2021 - 04.2022Read More
Internship
Ho chunk Nation Higher Education
05.2015 - 08.2015Read More
Florida State College at Jacksonville
Bachelor of Science (B.S.) from Human Services
Read More