Ciara Holbrook
Hi Hat,KY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BLUEGRASS PERFORMANCE
01.2025 - Current
- Respond to customer inquiries professionally and efficiently.
- Assisted with product information, account details, or service updates.
- Helped customers place, track, or cancel orders.
- Handled billing inquiries, payment issues, and refunds.
- Handled returns, exchanges, and complaints
- Promoted business services
Dietary Aide
PIKEVILLE NURSING AND REHAB
09.2024 - 12.2024
- Prepared meals for breakfast, lunch, and dinner.
- Ensured dietary restrictions and requirements were met for each resident.
- Served residents all meals.
- Kept track of kitchen inventory.
- Assisted residents in meal set up.
- Cleaned all dishes and kitchen three times daily.
- Ensured medical kitchen protocol was followed.
Owner and Photographer
CIARA ROSE STUDIOS
05.2023 - 01.2024
- Ensured a comfortable and friendly environment for all clients.
- Handled all business inquires, messages and calls, and concerns.
- Marketed and advertised services and promotions.
- Gained and strengthened clientele.
- Established and met goals within a timely manner.
Front End Manager
PEKING HIBACHI STEAKHOUSE
08.2022 - 03.2023
- Greeted and engaged with customers in a friendly, upbeat manner.
- Directed hosts to ensure organized and efficient seating and reservations.
- Trained all incoming hosts and cashiers on all front-end operations.
- Took and prepared all take-out orders.
- Cleaned and sanitized all front-end workspace.
- Developed lasting relationships with customers, coworkers, and supervisors by effectively working as a team and staying positive.
Nanny
SMITTY TRANSPORT
04.2021 - 08.2022
- Planned and organized age-appropriate activities to promote physical, cognitive, and social development.
- Established and maintained a daily routine for both children.
- Remained safety aware by using child safety practices.
- Handled conflict in a way that improves both short and long-term behavior.
- Provided meal preparation, transportation, and light housekeeping as needed.
Education
B.S. - Business Administration
UNIVERSITY OF THE CUMBERLANDS
01-2026
High School Diploma - undefined
FLOYD CENTRAL HIGH SCHOOL
EASTERN, KY01-2023
Skills
- Customer service: Problem resolution, critical thinking, sales, customer satisfaction measurement, order fulfillment, and more
- Communication: Active listening, personable attitude, and additional knowledge of medical terminology
- Computer applications: Experienced in Office applications, eCommerce, troubleshooting, technical support, POS systems, and typing (70 WPM)
- Administrative support: scheduling, documentation, payment processing, data entry
Certification
BLS Certified through AHA
Timeline
Customer Service Representative
BLUEGRASS PERFORMANCE
01.2025 - Current
Dietary Aide
PIKEVILLE NURSING AND REHAB
09.2024 - 12.2024
Owner and Photographer
CIARA ROSE STUDIOS
05.2023 - 01.2024
Front End Manager
PEKING HIBACHI STEAKHOUSE
08.2022 - 03.2023
Nanny
SMITTY TRANSPORT
04.2021 - 08.2022
High School Diploma - undefined
FLOYD CENTRAL HIGH SCHOOL
B.S. - Business Administration
UNIVERSITY OF THE CUMBERLANDS