Ciara Johnson
Louisville,KY
Summary
Dynamic Certified Trainer with a proven track record at 7Brew Coffee, adept in personalized instruction and team management. Excelled in enhancing training effectiveness and customer satisfaction, leveraging excellent communication and data entry skills. Achieved significant productivity boosts by focusing on achievements and fostering a culture of continuous improvement and safety compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Trainer
7Brew Coffee
Louisville, KY
05.2024 - Current
- Monitored, evaluated and recorded training activities or program effectiveness.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Analyzed feedback from trainees to ensure the effectiveness of course materials and instruction methods.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Ensured compliance with safety regulations while conducting onsite training activities.
Brewista
7Brew Coffee
Lexington, KY
09.2023 - 05.2024
- Worked effectively in team environments to make the workplace more productive.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Adhered to health department regulations concerning sanitation standards.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Line Chef
Texas Roadhouse
Lousiville, KY
09.2020 - 08.2023
- Streamlined kitchen processes to shorten wait times and serve additional guests.
- Prepared ingredients for cooking, including portioning, chopping, and storing food before use.
- Maintained a high level of cleanliness and organization in the kitchen area at all times.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Security Supervisor
Kentucky Kingdom And Hurricane Bay
Louisville, KY
06.2020 - 07.2023
- Monitored security operations to ensure compliance with established procedures and standards.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Coordinated with law enforcement and emergency responders during security incidents.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
Education
High School Diploma -
DuPont Manual High School
Louisville, KY06-2023
Bachelor of Science - Adventure Education & Leadership
Asbury University
Wilmore, KYSkills
- Personalized instruction
- Soft skills training
- Data entry
- Flexible and adaptable
- Team management
- Customer relations
- Dependable and responsible
- Excellent communication
Certification
- Wilderness First Responder
- ACA Tandem Canoe Instructor Level II
- Leave No Trace Insturctor Level I
Timeline
Certified Trainer
7Brew Coffee
05.2024 - Current
Brewista
7Brew Coffee
09.2023 - 05.2024
Line Chef
Texas Roadhouse
09.2020 - 08.2023
Security Supervisor
Kentucky Kingdom And Hurricane Bay
06.2020 - 07.2023
High School Diploma -
DuPont Manual High School
Bachelor of Science - Adventure Education & Leadership
Asbury University