Ciara Maldonado
Avondale,AZ
Summary
Customer service representative with expertise in data accuracy, record management, and compliance. Strong ability to resolve discrepancies and facilitate communication between departments to enhance workflow. Experienced in training staff and developing procedures that uphold high standards of service and operational integrity.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Program & Project Specialist II
AZDHS Vital Records
Phoenix, AZ
09.2024 - Current
- Performed scanning of documents to digitize and archive important records.
- Managing vital records to improve health data accuracy.
- Conducting reports for NCHS
- Oversaw daily financial transactions, ensuring compliance with regulations.
- Creating training presentations
- Updating public facing website forms and procedures.
- Managed documentation process for birth and death certificates, enhancing record integrity.
- Streamlined data entry procedures, improving accuracy of vital records.
- Assisted in training new staff on record management systems and protocols.
- Developed standard operating procedures for handling sensitive information.
- Collaborated with public health officials to ensure compliance with regulations.
- Resolved discrepancies in vital records through thorough investigation processes.
- Facilitated communications between departments to enhance workflow efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Physician Support Coordinator
SimonMed Imaging
Phoenix, AZ
11.2023 - 09.2024
- Advised patients on healthcare issues while coordinating appointments for general check-ups and specialist visits to enhance patient care.
- Verified insurance eligibility to facilitate timely scheduling of appointments and reduce patient wait times.
- Updated patient accounts to ensure accurate insurance coverage and relevant information for billing processes.
- Researched medical coding procedures in order to accurately enter billing information into the system.
- Scheduled follow-up appointments for long-term care plans or treatments prescribed by physicians.
- Maintained a database of patient information, including contact details, medical history and appointment schedules.
- Supported clinical staff by managing office tasks and ensuring smooth operations.
- Responded to patient phone inquiries and connected them with the right staff for assistance.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
Loan Document Specialist
Wells Fargo & Company
Phoenix, AZ
03.2021 - 11.2023
- Provided quality control assurance for loan document packages to guarantee completeness and adherence to regulatory standards.
- Verified customer information in loan documents against credit reports to ensure accuracy and compliance.
- Compiled and analyzed monthly reports of loan document activity to identify trends and streamline processes.
- Monitored the progress of open loans from application through closing.
- Ensured strict confidentiality while managing sensitive information to protect customer privacy.
- Responded to customer inquiries over the phone regarding loan document status and requirements.
- Sorted and digitized loan documents into a structured filing system for easy access.
- Assisted customers with questions regarding loan documentation.
Student Loan Specialist
Wells Fargo & Company
Phoenix, AZ
08.2020 - 03.2021
- Conducted credit reviews to determine eligibility for student loans based on established criteria.
- Managed daily operations of student loan servicing area ensuring compliance with federal regulations concerning consumer protection guidelines.
- Analyzed financial statements to assess borrowers' ability to repay loans according to terms agreed upon at origination.
- Resolved escalated customer issues by providing tailored solutions for complex problems beyond standard procedures.
- Researched and resolved complex account issues for customers in a timely manner.
- Compiled detailed reports on loan portfolio performance metrics to inform strategic decision-making.
- Collaborated with other departments within the organization on projects related to improving customer experience.
Auto Loan Specialist/Teller Coordinator
Checksmart Financial
Phoenix, AZ
09.2015 - 03.2017
- Verified accuracy of legal descriptions, tax parcel numbers, and other relevant data to ensure compliance and prevent discrepancies.
- Conducted lien searches to identify outstanding claims against real estate property titles.
- Reviewed title search reports to ensure accuracy and completeness of information.
- Maintained accurate transaction records and implemented cash handling procedures to enhance financial integrity.
- Adhered strictly to cash handling procedures during transactions with customers.
- Prepared comprehensive reports on title statuses to streamline transaction processing and support timely decision-making.
- Maintained records of all pertinent information concerning each transaction involving titles.
Education
High School Diploma -
Arizona Prepatory
Phoenix, AZ05-2014
Skills
- Document management
- Data compliance
- Report analysis
- Process improvement
- Attention to detail
- Onboarding processes
- Stakeholder communication
- Team collaboration
- Problem solving
Certification
- Google Certified Champion
Timeline
Program & Project Specialist II
AZDHS Vital Records
09.2024 - Current
Physician Support Coordinator
SimonMed Imaging
11.2023 - 09.2024
Loan Document Specialist
Wells Fargo & Company
03.2021 - 11.2023
Student Loan Specialist
Wells Fargo & Company
08.2020 - 03.2021
Auto Loan Specialist/Teller Coordinator
Checksmart Financial
09.2015 - 03.2017
High School Diploma -
Arizona Prepatory