Ciara Marrero
Passaic,NJ
Summary
Hello, my name is Ciara Marrero. I was born and raised in Passaic, NJ. I graduated from Passaic High School in 2017. I've held jobs since then. I've always enjoyed being in a work environment and always aim to build a solid foundation for my family and I. I have a strong work ethic, and I'm always open to learn and grow. I learn fast and take pride in impeccable customer service. I believe great customer service and hard work are keys to a successful workplace. I take pride in being able to positively represent myself and my workplace by being confident, a great listener, being a strong communicator and open-minded. My goal is to be able to grow and have the stability to provide for myself and my family whilst enjoying what I do for work. Thank you in advance for taking the time to read this summary and I hope to be considered!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Filing Clerk/ Office Assistant
Pitts & Polizzi
09.2018 - 05.2024
- I am proficient in Excel, MS Word, and Spreadsheets
- I'm comfortable typing up documents and writing letters
- I have experience handling files, speaking on the phone, and communicating with clients
- I'm organized, fast and hard-working
- I work well with a team and always open to learning new skills and techniques
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
Customer Service Lead
CVS Healthcare
04.2016 - 06.2018
- Worked the floor assisting customers, stocked shelves with merchandise, scanned, and bagged purchased items for customers
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Dietary Aide
Chestnut Hill Nursing And Rehabilitation Center
02.2014 - 02.2016
- I worked the kitchen and dining area. My position required dishing washes and keeping the kitchen up to company standard. I took orders and served residents their meals morning-evening.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
Education
High school diploma -
Passaic High School
Passaic, NJ06.2017
Skills
- POS
- Cash Handling
- Microsoft Outlook
- Microsoft Word
- Phone Etiquette
- Organizational Skills
- Front Desk
- Sales
- Time Management
- Microsoft Excel
- Typing
- Writing Skills
- Microsoft Powerpoint
- Bookkeeping
- Data Entry
- Microsoft Access
- Google Docs
- Blood sampling
- Filing systems
- Work independently
- Office administration
Certification
- BBP Certified
- CPR Certification
Assessments
- Customer focus & orientation, Proficient, 08/01/24
- Work style: Reliability, Proficient, 08/01/24
- Administrative assistant/receptionist, Proficient, 08/01/24
- Customer service, Proficient, 08/01/24
Timeline
Filing Clerk/ Office Assistant
Pitts & Polizzi
09.2018 - 05.2024
Customer Service Lead
CVS Healthcare
04.2016 - 06.2018
Dietary Aide
Chestnut Hill Nursing And Rehabilitation Center
02.2014 - 02.2016
High school diploma -
Passaic High School
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