Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Ciara McDuffie

Ciara McDuffie

Dallas,NC

Summary

Accomplished Medical Assistant with a strong background in patient care and office management. Proficient in utilizing EMR systems, dedicated to upholding patient confidentiality, and continuously enhancing customer service. Demonstrates a proven track record of streamlining clinical procedures, leading to enhanced patient experience and operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Elevance Health
Charlotte , North Carolina
06.2022 - 09.2024
  • Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
  • Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
  • Responded promptly to patient inquiries regarding appointment availability, rescheduling, and cancellations
  • Maintained confidentiality of patient information in accordance with HIPAA regulations

Registered Medical Assistant

Gaston Family Health Services
Gastonia, North Carolina
07.2017 - 02.2020
  • Take patients medical histories and vital signs; perform venipuncture, injections, and various diagnostic procedures
  • Prepare patients for examinations and procedures
  • Ensure sanitation and maintenance of exam rooms and facility

Medical Assistant

Kings Clinic & Urgent Care
Gastonia, North Carolina
10.2016 - 07.2017
  • Take patients medical histories and vital signs; perform venipuncture, injections, and various diagnostic procedures
  • Prepare patients for examinations and procedures
  • Ensure sanitation and maintenance of exam rooms and facility

Scanner/Package Handler

FedEX
Charlotte, North Carolina
10.2014 - 01.2016
  • Received incoming shipments and reviewed contents of purchased orders for accuracy
  • Transported goods and assured timely delivery of items

Customer Service Manager

Food Lion
Gastonia, North Carolina
08.2012 - 10.2014
  • Handled returns and assured customer satisfactions
  • Trained new employees on company policies and service standards
  • Resolved product or service problems by clarifying customer's complaint

Education

Associate of Science - Medical Billing and Coding, Allied Health

Keiser University-Ft Lauderdale
Fort Lauderdale, FL
12.2017

Associate of Science - Medical Assisting

Keiser University
Fort Lauderdale, FL
05.2017

Skills

  • Customer Service
  • Experience Administering Injections
  • Laboratory/Clinical Procedures
  • EMR Systems
  • Medical Office Experience
  • Medical Scheduling
  • Medical Terminology
  • Insurance Claims
  • Management/Training

Certification

  • Registered Medical Assistant (RMA)
  • Medical Billing and Coding
  • Nationally Registered Certified Medical Assistant (NRCMA)
  • CPR Certification

Additional Information

Excellent ability to connect with patients and families, Outstanding approach to managing patients flow in busy medical setting, Excellent phone etiquette and very effective at taking medical histories and explaining procedures to patients, Great office management skills and excellent ability to provide care according to designated healthcare plan

Timeline

Patient Service Representative

Elevance Health
06.2022 - 09.2024

Registered Medical Assistant

Gaston Family Health Services
07.2017 - 02.2020

Medical Assistant

Kings Clinic & Urgent Care
10.2016 - 07.2017

Scanner/Package Handler

FedEX
10.2014 - 01.2016

Customer Service Manager

Food Lion
08.2012 - 10.2014

Associate of Science - Medical Billing and Coding, Allied Health

Keiser University-Ft Lauderdale

Associate of Science - Medical Assisting

Keiser University

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Ciara McDuffie