Ciara O'Somachain
Huber Heights,OH
Summary
Results-driven Sales Representative skilled at adapting to new challenges and working under pressure to promote Camping World's brand and exceptional culture. Diligent trainer and mentor with presentation experience. Manager well-versed in producing reports and evaluating department operations. Driven by the enthusiastic pursuit of human connection.
Overview
7
7
years of professional experience
Work History
Sales Representative
Camping World
Huber Heights, OH
05.2022 - Current
- Developed strong rapport with customers and created positive impression of Camping World by listening to individuals needs and creating solutions.
- Maintained comprehensive understanding of products, brands and competitors to capture business.
- Utilized Vin Solutions to manage customer accounts and track performance metrics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs and help locate merchandise.
- Maintained up-to-date knowledge of store sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Bar Manager
Sono Woodfired
Columbus, OH
01.2021 - 05.2022
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Sous Chef, Supervisor, Trainer
Brio Tuscan Grille
Columbus, OH
01.2019 - 01.2021
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Coached managers and staff nationally on implementation of new technology to improve store procedures, policies and customer service.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Unit Clerical Associate
The James Cancer Hospital, The Ohio State University
Columbus, OH
01.2018 - 01.2020
- Duties included providing empathetic support to patients, assisting nurses with patient care, managing and safeguarding patient data, and overseeing administrative tasks.
ABA Therapy Facilitator
Lauren Brimmer, ABA Coordinator
Columbus, OH
01.2017 - 01.2019
- ABA facilitator for children with Nonverbal Autism.
- Duties included implementing exercises aimed at promoting mastery of scholastic, social and emotional skills, assistance and transportation in supplemental therapies such as Speech-Language and Dance as well as transport and provision of social and community outings.
Barista Trainer, Coffee Master
Starbucks
Columbus, OH
01.2017 - 01.2018
- Started as a Barista and was selected for inclusion in the Coffee Master Program after demonstrating outstanding job performance.
- Promoted to Barista Trainer after 5 months.
- Duties included training new baristas, cultivating customer connections, maintaining food safety standards, and fostering an appreciation for Starbucks standards of excellence.
Education
Bachelor of Arts - English
The Ohio State University
Columbus, OH12.2019
Honors Graduate -
Loveland High School
Loveland, OH08.2013
Skills
- Adaptability
- Strong Communication and Interpersonal Skills
- Objection handling
- Product and Service Knowledge
- Sales Closing
- Negotiation and Conflict Resolution
References
- Brice Westerhold, General Manager, (614) 584-3949, brio.manager@brioitalian.com
- Tim Price, District Manager, (513) 264-6928
- Matt Vitaritas, Assistant Nurse Manager, (614) 493-8895, vitaritas.1@osu.edu
Timeline
Sales Representative
Camping World
05.2022 - Current
Bar Manager
Sono Woodfired
01.2021 - 05.2022
Sous Chef, Supervisor, Trainer
Brio Tuscan Grille
01.2019 - 01.2021
Unit Clerical Associate
The James Cancer Hospital, The Ohio State University
01.2018 - 01.2020
ABA Therapy Facilitator
Lauren Brimmer, ABA Coordinator
01.2017 - 01.2019
Barista Trainer, Coffee Master
Starbucks
01.2017 - 01.2018
Bachelor of Arts - English
The Ohio State University
Honors Graduate -
Loveland High School