Ciara Pellegrino
Hampton Bays ,NY
Summary
Motivated Store Manager with more than six years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, P&L, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders.
Overview
15
15
years of professional experience
Work History
MANAGER
Starbucks
02.2008 - 11.2019
- Contribute towards profitability to enhance sales.-Manage inventory, cost of goods sold, as well as labor costs.-Maintain daily, weekly as well as period financial reports.-Ensure proper cash handling and register functions are performed accurately.-Convey new product information as well as new promotions that were happening.-Train and prepare partners to demonstrate Starbucks Mission and Values to customers, which teaches them excellent customer service.-Maintain store operations, financial contribution, and partner development in growth with the company's well as being able to hold them accountable.-Encourage and excite partners to achieve goals.-Identify staffing needs.-Conducting interviews and ensure to make hiring decisions as well as termination decisions.-Prepare schedules with updated availabilities and schedule time off if needed.-Resolve all partners complaints and concerns -Provide Starbucks service experience for each customer.
Operations Manager
Hirshleifers
11.2019 - 03.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
TALENT MANAGER
Athleta
03.2020 - 03.2022
- Implements action plans to improve key performance indicators to maximize business-Partners with Store Manager and GM to drive store employee talent attraction and retention efforts to drive maximum employee engagement-Assists Associate Store Manager with hiring and recruiting of store employees-Assists Store Manager with on-the-job training to new employeesAssesses the effectiveness of the team, and provides the appropriate level of coaching performance feedback-Ensures desired brand experience is being fostered in store through individual and team customer interactions-Promotes community involvement to drive brand awareness and loyalty-Fosters customer centric culture by recognizing and rewarding team-Serves as leader on duty-Creates an outstanding shopping experience bringing Athleta to life through this new expression of the brand (understands and leverages Call Center, catalog & online store)-Has a passion for delivering exceptional service everyday and inspires by example-Create an inspiring shopping environment through effective merchandising capability, high in store standards and compelling visual presentation-Responsible for opening and closing procedures-Works with visual merchandising team to effectively position merchandise and signage within the store
STUDIO MANAGER
Ilovekickboxing
05.2022 - 06.2023
- Lead a team of fitness and nutritional coaches-Adjust daily schedule for shift personnel to ensure optimal efficiency-Develop class and training schedules-Ensure the pro shop always has current inventory-Hire and train part time and full time fitness instructors and sales professionals-Forecast monthly sales goals for yourself and the team-Accountable for yourself and the team meeting the monthly sales goals-Ensuring members love our studio so we have an attrition rate of less than 5%-B2B- Develop business relationships with other businesses around in my area
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Organized and maintained client databases for accurate communication information.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
Education
HIGH SCHOOL DIPLOMA -
Upper Room Christian School
Skills
- Operational Efficiency
- Employee Coaching and Motivation
- Staff Meetings
- Compliance Requirements
- Performance Tracking and Evaluations
- Scheduling and Coordinating
- Business Management Principles
- Managing Operations and Efficiency
- Customer Service
- Financial Management
- Sales Strategies
- Financial Forecasting
Timeline
STUDIO MANAGER
Ilovekickboxing
05.2022 - 06.2023
TALENT MANAGER
Athleta
03.2020 - 03.2022
Operations Manager
Hirshleifers
11.2019 - 03.2020
MANAGER
Starbucks
02.2008 - 11.2019
HIGH SCHOOL DIPLOMA -
Upper Room Christian School
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