ICP Expert
Ciara Peterson
Las Vegas,US
Summary
Chemical Lab Analyst with 5 years of extensive expertise in laboratory operations, environmental science, and organic chemistry. Demonstrates strong analytical skills, collaborative teamwork, and meticulous attention to detail, enhancing lab efficiency and safety. Passionate about leveraging scientific knowledge to drive innovation and support decision-making processes.
Overview
13
13
years of professional experience
Work History
Lab Analysts I
MP Materials
11.2022 - Current
- Coordinate with lab chemists to optimize sample analysis, fostering a collaborative team environment
- Implement new sample tracking system, significantly improving efficiency and ensuring accurate traceability
- Develop and execute precise titration protocols, refining accuracy of lab results and supporting decisions
- Enhance lab safety through thorough equipment inspections, reducing incidents and promoting a safe workspace.
- Facilitate cross-departmental projects, driving innovation and achieving a 20% reduction in project completion time
- Mentor junior team members, fostering skill development and promoting a collaborative learning environment
- Perform meticulous quality checks on lab reports, ensuring zero errors and maintaining high standards of accuracy
Account Operations Specialist
Coinbase for TELUS Int
10.2021 - 11.2022
- Respond to incoming customer calls and emails while following the security measures of the client
- Provided information about safety of customers' acct, locked acct if compromised reset passwords
- Verified KYC on account up to date upon every call and utilized Confluence software and Slack as a pathway to individual’s resolutions
- Follow client metrics staying within 'excels' and calls flow.
Technical Support Representative
Asurion
01.2017 - 05.2021
- Generated sales by leveraging tech knowledge and customer service skills, expanding network
- Resolved technical issues via inbound calls, ensuring high customer satisfaction and loyalty
- Developed a self-service troubleshooting guide, decreasing inbound call volume by 12%
- Closed sales with effective communication, providing intuitive tech solutions to meet needs
- Resolved technical issues efficiently, improving customer satisfaction by 20% through effective troubleshooting and communication skills
- Worked closely with team members to handle escalated calls, achieving a 95% resolution rate and fostering a supportive work environment
Chemistry Lab Assistant
Grambling State University
08.2013 - 03.2016
- Set up and calibrated lab equipment, ensuring accurate experimental results
- Assisted students with experiments, enhancing their practical skills and understanding
- Recorded experiment outcomes, maintaining detailed and accurate lab records
- Disposed of hazardous waste safely, adhering to all safety protocols
- Provided technical support to students, ensuring smooth execution of experiments and enhancing their learning experience
- Maintained lab safety protocols, reducing hazardous incidents by 20%, ensuring a secure environment for all lab activities
- Passionately supported students' scientific inquiries, fostering a dynamic and engaging learning atmosphere
- Conducted detailed analysis of experimental data, contributing to academic research and enhancing the university's scientific output
- Trained new lab assistants, improving team efficiency and fostering a collaborative work environment
- Coordinated with faculty on lab curriculum, enhancing practical learning modules and aligning with academic goals.
Customer Service Representative
Lowe's
11.2011 - 03.2016
- Welcomed customers, enhancing satisfaction and retention
- Processed returns and managed invoice orders efficiently
- Operated cashier systems, ensuring accurate transactions
- Maintained front desk organization, improving workflow and reducing customer wait times
- Worked closely with team members to streamline customer service processes, enhancing overall efficiency
- Resolved customer inquiries promptly, resulting in a 20% increase in customer satisfaction scores
- Trained new hires on company policies and procedures, improving team productivity by 15%
- Worked with inventory team to optimize stock levels, reducing out-of-stock incidents by 10%
- Reviewed and corrected invoice discrepancies, achieving a 98% accuracy rate in billing.
Education
Springs Preserve
Las Vegas, NVBachelors in Biology w/Concentration to Environmental Science -
Grambling State University
Grambling, LA05.2016
Certified Nursing Assistant -
Area Technical Trade School
North Las Vegas, NV01.2009
Canyon Springs High School
01.2009
Skills
- Instrument calibration and troubleshooting
- Standard Operating Procedure
- Sample Analysis
- Quality Management
- Result Interpretation and report producibility
- Meticulous attention to detail
- Chemical Handling
- Environmental Health and Safety
- Excellent Work Ethic
Additionalinformation
Developed the ability to analyze isolate and perform analysis on routine and non-routine soil, water and chemical samples at a high volume. Calibrate and troubleshoot elemental instrumentation. Perform analysis on various scientific instruments such as Agilent ICP-OES, Dionex Ion Chromatography, and LECO. Perform Titration analysis, use required personal protection equipment (PPE), perform safety inspections on equipment and incidental reporting. Maintain excellent customer relations, ability to follow SOPs well and make decisions with no supervision. Create excel spreadsheets displaying results from data analysis, maintain all record-keeping procedures without error consistently meet quotas.
Personal Information
Title: CHEMICAL LAB ANALYST
Affiliations
- Volunteer
Springs Preserve Las Vegas, NV
As a committed volunteer, sharing a communal vision, while assist developing the Spring's Preserve into a gathering place. Playing a vital role in welcoming and educating guest on a variety of specialty areas and help nurture the grounds and programs.
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Software
ICP Mass Hunter
Chromeleon CDS
LECO Cornerstone
Microsoft Access database Management System
Microsoft Excel
Microsoft Word
Interests
Family
Food
Music
Beauty
Timeline
Lab Analysts I
MP Materials
11.2022 - Current
Account Operations Specialist
Coinbase for TELUS Int
10.2021 - 11.2022
Technical Support Representative
Asurion
01.2017 - 05.2021
Chemistry Lab Assistant
Grambling State University
08.2013 - 03.2016
Customer Service Representative
Lowe's
11.2011 - 03.2016
Springs Preserve
Bachelors in Biology w/Concentration to Environmental Science -
Grambling State University
Certified Nursing Assistant -
Area Technical Trade School
Canyon Springs High School
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