Ciara Proctor
San Antonio,TX
Summary
Passionate, detail-orientated, and ambitious customer service representative with 3+ years of experience in promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient at self-management and conflict resolution with an overall passion for providing excellent customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Deli Associate
H.E.B Grocery Store
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, managed concerns quickly, and escalated major issues to the supervisor.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Sales Associate
Rock Your Magic
11.2022 - 06.2023
- Solved customer challenges by offering relevant products and services
- Informed customers of promotions to increase sales productivity and volume
- Communicated with customers through multiple platforms to provide optimal service
- Communication with customers professionally and proactively to provide product information and advice.
Restaurant Team Member
Denny's Restaurants Franchise Association
03.2021 - 08.2022
- Set a positive tone for the entire dining experience at the first point of contact for incoming guests
- Cultivated warm relationships with regular customers
- Managed a high volume of incoming calls, providing outstanding service
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
Education
High School Diploma -
Samuel Clemens High School
Schertz, TX05.2023
Skills
- Excellent People Skills
- Problem Solving
- Effective Communication
- Customer Focus
- Multitasking Strengths
- Conflict Resolution
- Time Management
- Positive Attitude
Certification
- Adjuster- All Lines License - [Issue Date: 12-07-2023, Expiration Date: 03-31-2025] License No: 3107580
Timeline
Sales Associate
Rock Your Magic
11.2022 - 06.2023
Deli Associate
H.E.B Grocery Store
07.2022 - Current
Restaurant Team Member
Denny's Restaurants Franchise Association
03.2021 - 08.2022
High School Diploma -
Samuel Clemens High School
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