Ciara Reutzel
Denver,CO
Summary
Collaborative, organized and dependable leader with dedication to building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Technical Account Manager
Uberall
03.2023 - Current
- Builds long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals
- Provides timely technical support, assists customers in troubleshooting product issues and monitors their CSAT score
- Joins regular client calls to provide insight on best practices and progress on open bugs
- Writes detailed technical documentation for company products
- Works cross-functionally with the Customer Success, Data Operations and Engineering teams to ensure a smooth client experience
- Generates reports to track performance and analyze trends
Assistant Manager of Technical Support
Blueprint Solutions
10.2020 - 03.2023
- Conducted audiology clinic management software trainings for customers and internal staff
- Ran bi-weekly webinars covering new and existing features
- Onboarded assigned clinics and promoted additional features
- Maintained staff training schedules, user guide material and hearing aid catalogue updates
- Ran team meetings and handled customer complaints
- Assisted with implementing Freshdesk as a new internal ticketing system in place of Zendesk
Software Support and Training Specialist
Blueprint Solutions
02.2018 - 10.2020
- Responded to customer inquiries and provided technical assistance over the phone and in Zendesk
- Received and made roughly 20 support calls per day
- Ran 1-3 training sessions per day using Webex
- Solved at least 50 support tickets per week
- Tested new software and escalated JIRA enhancement requests
- Offered assistance in implementing and developing training programs
Healthcare Recruiter
Maxim Healthcare
06.2017 - 01.2018
- Conducted phone and in-person interviews to assess applicant's relevant knowledge, skills, experience and aptitudes
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience
- Utilized social media sites to recruit new employees
- Packed medical supplies and insurance forms for flu shot clinics
- Maintained facility and staff schedules
Education
Bachelor of Arts - Communications, Healthcare Management
University of Minnesota - Duluth
Duluth, MN05.2017
High School Diploma -
Belle Plaine High School
Belle Plaine, MN06.2013
Skills
- Salesforce Lightning
- Zendesk
- Freshdesk
- JIRA
- Google My Business
- Microsoft Office
- Excel
- Customer Support
- Strategic Networking
- Operational Efficiency
- Training Initiatives
- Customer Satisfaction
Timeline
Technical Account Manager
Uberall
03.2023 - Current
Assistant Manager of Technical Support
Blueprint Solutions
10.2020 - 03.2023
Software Support and Training Specialist
Blueprint Solutions
02.2018 - 10.2020
Healthcare Recruiter
Maxim Healthcare
06.2017 - 01.2018
Bachelor of Arts - Communications, Healthcare Management
University of Minnesota - Duluth
High School Diploma -
Belle Plaine High School
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