Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ciara Rogers

Florence,SC

Summary

Licensed insurance professional with proven expertise in policy sales, client relationship management, and risk assessment. Skillful in navigating complex insurance products and regulations, ensuring clients receive optimal coverage. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Recognized for excellent communication, analytical thinking, and problem-solving abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Direct Auto Insurance
03.2024 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.

Career Development Program Specialist

ERS
04.2023 - 04.2024
  • Implemented innovative career exploration tools and resources, enabling clients to make informed decisions about their professional paths.
  • Provided one-on-one guidance sessions for clients seeking support with resume writing, interviewing skills or job offer negotiation techniques.
  • Established strategic partnerships with industry professionals, providing valuable networking opportunities for program participants.

Customer Service Representative

Ashley Furniture Homestore
04.2021 - 02.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

Art

Darlington High School
Darlington, SC
05-2010

Skills

  • Insurance sales expertise
  • Insurance product expertise
  • Client relationship management
  • Client account management

Accomplishments

  • Achieved two awards by meeting my QA scores with 100% with accuracy and efficiency.

Certification

  • Licensed Sales Agent - 1 year

Timeline

Licensed Insurance Agent

Direct Auto Insurance
03.2024 - Current

Career Development Program Specialist

ERS
04.2023 - 04.2024

Customer Service Representative

Ashley Furniture Homestore
04.2021 - 02.2023

Art

Darlington High School

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