Ciara Rollins
Johnson City,TN
Summary
Detail-oriented who is skilled in patient scheduling and conflict resolution. Proven ability to manage medical records and ensure compliance, enhancing patient satisfaction and operational efficiency. Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Recently certified as an MA and ready to see where this takes me as patient care is a priority.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Patient Service Representative
Ballad Health
Johnson City , TN
08.2021 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Handled patient records while ensuring strict compliance with privacy regulations.
- Coordinated communication between patients and medical staff to improve service delivery.
- Resolved patient concerns and complaints with empathy and professionalism.
- Supported front desk operations by greeting patients and managing check-ins/check-outs.
- Provided professional phone support to enhance patient communication.
- Trained new staff on administrative procedures and patient service protocols.
- Verified insurance information, collected payments, and scheduled appointments.
Scheduling Billing Specialist
Ballad Health
Johnson City , TN
08.2021 - Current
- Reviewed medical records for accuracy of billing information and patient data, ensuring compliance with regulatory standards.
- Verified insurance coverage and identified third-party payers to facilitate timely billing and claims processing.
- Prepared incoming referrals for provider review, streamlining patient intake and care coordination.
- Advanced to this position due to proven skills and commitment as a PSR.
Education
GED -
Science Hill
Johnson City, TN05-2010
Skills
- Registered Medical Assistant
- Basic Life Skills
- Patient scheduling
- Scheduling appointments
- Check-in coordination
- Patient follow-up
- Appointment reminders
- Medical records management
- Electronic health records
- Insurance verifying
- HIPAA compliance
- Customer service
- Interpreting physician orders
- Front desk supervision
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Phone etiquette
- Appointment reminders
Certification
BLS
Timeline
Patient Service Representative
Ballad Health
08.2021 - Current
Scheduling Billing Specialist
Ballad Health
08.2021 - Current
GED -
Science Hill