Ciara Sawyer
Tulsa,Oklahoma
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
9
9
years of professional experience
Work History
Provider Service Coordinator II
Medica
06.2021 - Current
- Remote agent
- Communicate with medical providers via inbound calls
- Perform extensive research on simple to complex medical claim information for commercial, individual, and government healthcare policies
- Manage over 50 provider calls per day providing solutions to abroad range of inquiries.
- Investigate credentialing inquiries, claim appeals, benefits, prior authorization, etc.
- Analyzed trends and data to inform decision-making and program development
- Knowledge of Medicare Guidelines, Medicaid guidelines, medical Coding guidelines, ICD, CPT/HCPC Codes, ETC.
Insurance Reservation Coordinator
Enterprise Holdings
02.2015 - 05.2020
- Remote agent
- Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
- Investigated and identified alternative accommodation solutions for customers needing replacement vehicles due to auto accidents, warranty, etc.
- Managed over 80 calls per day and closed reservation calls to increase bookings by maintaining strong knowledge of products, services, and facilities
- Reviewed and updated customer information to maintain up-to-date records for high-quality service
Education
Bachelor of Science - Business Administration
Oklahoma State University
Stillwater, OK2024
Associate of Arts -
Tulsa Community College
Tulsa, Oklahoma05.2020
Skills
- Skills/Certifications
- Phone Etiquette
- Direct Operations
- Research
- Clerical Support
- Medicare Regulation
- Typing Proficiency
- Document and Records Management
- Customer Data Confidentiality
- Provider Relations
- HIPAA Regulations
- Accounts Payable and Accounts Receivable
- Creative Solutions
- Document Compliance
- Team Meetings
- Provider Enrollment
- Customer Satisfaction
- Customer Inquiries
- Customer Retention
- Outbound Calls
- Benefits Programs
- Reviewing Compliance
- Phone Inquiries
- Assisting with Networks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Provider Service Coordinator II
Medica
06.2021 - Current
Insurance Reservation Coordinator
Enterprise Holdings
02.2015 - 05.2020
Bachelor of Science - Business Administration
Oklahoma State University
Associate of Arts -
Tulsa Community College
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