Ciara Torres
Harlingen,TX
Summary
Summary
Results-driven Sales Associate for 10 years known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
10
10
years of professional experience
Work History
Sales Associate
European Wax Center
Harlingen
12.2023 - Current
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers and provided exceptional customer service.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered store and merchandise questions and led customers to wanted items.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed trusting relationships with customers by making personal connections.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered incoming telephone calls to provide store, products and services information.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Professional
Olive Garden Restaurant
Harlingen, TX
04.2021 - 11.2023
- Utilized multiple communication channels while interacting with customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Developed strong relationships with customers by providing personalized attention and care.
- Listened to customer inquiries and responded with appropriate solutions.
- Supported sales team members to drive growth and development.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Analyzed customer feedback surveys to identify trends in customer experience.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Resolved customer complaints in a timely fashion.
- Maintained knowledge of product information, pricing, promotions, and policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored customer feedback to identify areas for improvement in the customer experience.
- Provided top quality control and eliminated downtime to maximize revenue.
- Maintained labors hours for BOH and FOH kitchen.
Spa Manager
Massage Envy Spa
San Antonio, Texas
12.2014 - 01.2021
- Marketed business heavily through print advertising, web presence, and industry referrals, realizing increase in walk-in rate.
- Hired, led and provided performance management for spa employees.
- Applied marketing, networking, and interpersonal skills to build practice and loyal clientele.
- Assisted in developing marketing strategies for increasing revenue from existing clients as well as attracting new business.
- Oversaw spa renovation, coordinated with vendors and managed transactions.
- Provided employees with feedback on how to improve performance and increase profitability of spa services.
- Documented client records and information.
- Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
- Resolved customer complaints in a timely manner.
- Monitored operations to verify compliance with applicable health, safety or hygiene standards.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Coached team members to effectively support national chain salon business which delivered of total annual sales.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
Education
High School Diploma -
Harlingen High School
Harlingen, TX03-2014
Skills
- Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with and lead staff
- The ability to organize tasks effectively, especially for projects with deadlines
- Sales strategy development
- Team collaboration
- Effective communication
Timeline
Sales Associate
European Wax Center
12.2023 - Current
Customer Service Professional
Olive Garden Restaurant
04.2021 - 11.2023
Spa Manager
Massage Envy Spa
12.2014 - 01.2021
High School Diploma -
Harlingen High School