Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ciara Turner

Houston,TX

Summary

Health insurance professional with extensive experience in client advisory and policy guidance. Committed to high standards and delivering results through effective team collaboration and adaptability to changing needs. Reliable in analyzing insurance options and providing client-centered solutions. Experienced with navigating health insurance policies and regulations. Utilizes communication and advisory skills to guide clients through plan selection processes. Knowledge of policy compliance and client relationship management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

TTEC
07.2023 - Current
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
  • Answered approximately 10-20 inbound calls a day from existing and future policyholders to answer inquiries and discuss insurance options.
  • Improved data integrity within the system through diligent verification of applicant information, reducing errors and discrepancies.
  • Participated in ongoing education and training sessions to remain updated on changes in Medicare regulations and policies.
  • Provided exceptional customer service during application submission, addressing any concerns or issues promptly and professionally.

Customer Service Representative

Majorel
07.2022 - 12.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed sensitive information discreetly while adhering strictly to data protection protocols.
  • Delivered outstanding service by promptly addressing customer concerns via phone calls or emails throughout their entire purchasing journey.
  • Improved order accuracy with meticulous attention to detail when reviewing and entering data into the system.
  • Examined approximately between 20-25 orders to confirm accuracy daily, completeness and adherence to customer requirements.

Shift Leader

Smoothie King
04.2017 - 08.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

Education

GED -

Gary Job Corps
San Marcos, TX
09-2017

Skills

  • Compliance knowledge
  • Objection handling
  • Problem-Solving
  • Attention to Detail
  • Empathy
  • Written and Verbal communication

Certification


  • Life and Health Insurance License - Texas Department of Insurance. Effective: 07/10/2023 Expiration: 02/28/2025
  • Accident and Health License – Georgia Department of Insurance. Effective: 07/18/2024 Expiration: 02/28/2026
  • Disability- State of Washington Office of The Insurance Commissioner. Effective: 07/18/2024 Expiration: 02/28/2026

Timeline

Licensed Health Insurance Agent

TTEC
07.2023 - Current

Customer Service Representative

Majorel
07.2022 - 12.2022

Shift Leader

Smoothie King
04.2017 - 08.2018

GED -

Gary Job Corps

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Ciara Turner