Ciara Watson
Glen Gardener,New Jersey
Summary
Dynamic Shift Manager at Dunkin' Donuts with a proven track record in enhancing operations and boosting productivity through effective training and coaching. Skilled in project management and customer service, I excel in fostering team collaboration and resolving conflicts, ensuring compliance with standards while delivering exceptional results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Dunkin' Donuts
Clinton, NJ
01.2021 - Current
- Ensured compliance with food safety regulations and quality standards.
- Resolved conflicts between staff members in a professional manner.
- Communicated with other shift managers to facilitate continuum of customer service.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Maintained cleanliness and organization of work area.
- Identified needs of customers promptly and efficiently.
- Provided coaching and guidance to team members when necessary to improve performance.
- Upheld company standards and compliance requirements for operations.
- Trained new employees on company policies, procedures, and job responsibilities.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
Education
Some College (No Degree) - Graphic And Digital Design
Raritan Valley Community College
Somerville, NJSkills
- Graphic design
- Adobe Creative Suite
- UI/UX design
- Brand development
- Customer service
- Project management
- Team collaboration
- Training and coaching
- Task prioritization
- Workflow coordination
- Active listening
- Flexible schedule
- Problem-solving abilities
- Communication skills
- Training and development
- Analytical thinking
- Multitasking
- Strategic planning
- Excellent communication
- Attention to detail
- Color theory
- Rough sketching
Affiliations
- Gardening
- Cooking
Accomplishments
- Member of the The National Society of Leadership and Success
- Have been on the Deans List every semester since enrollment
Certification
- ServSafe Certified
- Shift Certified
Languages
English
Professional
References
References available upon request.
Timeline
Shift Manager
Dunkin' Donuts
01.2021 - Current
Some College (No Degree) - Graphic And Digital Design
Raritan Valley Community College
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