Carlos Martinez
Deltona
Summary
Dynamic team leader with extensive experience in graphic design and customer relationship management. Skilled in problem-solving and staff training, ensuring exceptional service while delivering high-quality design projects on time.
Overview
5
5
years of professional experience
Work History
Shift Manager
Epic Theatres
Deltona
08.2023 - 01.2026
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Directed and led employees and team members on effective operations, methods and procedures.
- Analyzed operational challenges and implemented effective solutions to enhance team performance.
- Managed daily cash intake by counting out registers and tabulating profits.
- Counted and balanced registers.
- Ensured accurate cash handling procedures were followed to minimize discrepancies.
- Performed repairs on plumbing, electrical, and HVAC systems as required.
- Assisted in maintaining cleanliness and organization of workspaces and common areas.
- Developed and delivered training programs for new employees on company policies.
- Facilitated communication between clients and service providers in diverse settings.
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Supervised closing staff to ensure efficient and accurate end-of-day operations.
- Maintained cleanliness and organization of workstations during shifts.
- Operated kitchen equipment safely to ensure food quality and safety.
Graphic Designer
Self-employeed
Deltona
05.2021 - Current
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Designed new, on-brand visual elements focusing on concept and messaging.
- Submitted design ideas to plan projects with customers and managers.
- Facilitated effective communication with clients to understand project requirements and deliver tailored design solutions.
- Designed branding materials for various clients, enhancing their visual identity.
- Managed multiple projects simultaneously, meeting deadlines and client specifications.
- Utilized Adobe Creative Suite to produce high-quality graphics and illustrations.
Worker
Boys Electrical Contractors LLC
Orlando
01.2023 - 03.2023
- Assisted in installation of electrical systems and components, ensuring adherence to safety standards and project specifications.
- Installed electrical systems in residential and commercial buildings.
- Assisted team members with troubleshooting electrical issues on job sites.
- Collaborated with electricians to complete projects on schedule.
Education
High School Diploma -
Deltona High School
Deltona, FL05-2022
Skills
- Graphic design
- Team leadership
- Employee training
- Hiring and recruiting
- Customer relationship management
- Cash handling
- Customer service
- Staff training
- Problem solving
- Attention to detail
- Cleaning procedures
- Quality assurance
- Fast food operations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Manager
Epic Theatres
08.2023 - 01.2026
Worker
Boys Electrical Contractors LLC
01.2023 - 03.2023
Graphic Designer
Self-employeed
05.2021 - Current
High School Diploma -
Deltona High School