Ciara White
Orlando
Summary
Enthusiastic and results-driven Customer Service and Sales Professional with experience in high-volume call centers, retail, and entertainment environments. I am skilled in communication, upselling, conflict resolution, and cross-functional teamwork. Dedicated to delivering positive customer experiences and exceeding performance targets. Results-oriented Customer Service Representative with 2+ years of experience in fast-paced service roles. Proven ability to resolve issues quickly, handle complaints with professionalism, and drive customer satisfaction and loyalty. Experienced in phone, in-person, and online support.
Overview
4
4
years of professional experience
Work History
Outbound Telemarketing Agent
Spectrum
05.2024 - Current
- Conduct high-volume outbound calls to promote Spectrum services and generate leads.
- Identify customer needs and provide tailored solutions, improving satisfaction and retention.
- Overcome objections confidently, securing conversions and upsells.
- Maintain accurate records in CRM systems to track calls, interactions, and closed sales.
- Assist in training and onboarding new hires, enhancing team performance.
- Maintained positive relationships and loyalty through effective communication.
- Ensured customer satisfaction scores remained above company targets.
- Collaborate with team members and other departments to resolve complex issues.
- Resolve customer issues and disputes by investigating problems and offering appropriate solutions.
- Handle high volumes of phone calls, emails, or in-person requests in a fast-paced environment.
Bowl Desk Attendant / Multi-Department Team Member
Main Event Entertainment
05.2023 - 05.2024
- Delivered outstanding customer service by managing reservations, walk-ins, and transactions efficiently.
- Promoted and upsold party packages, online deals, and special events.
- Resolved guest concerns professionally, ensuring a positive experience.
- Provided flexible support across roles including Front Desk, Laser Tag Referee, Arcade Attendant, Server, and Event Sales Coordinator.
- Managed lane reservations and payments, accurately handling transactions and making change.
- Assisted guests with equipment rental, shoe sizes, scoring, and game instructions.
- Addressed customer inquiries and complaints quickly and courteously, ensuring a satisfying experience.
- Communicated effectively with team members to organize lane usage, resolve issues, and keep operations running smoothly.
- Promoted and explained current promotions, party packages, and special events to maximize sales.
- Maintained a clean and orderly counter area and bowl desk, restocking items and sanitizing equipment as needed.
- Ensured safety procedures were followed, and a friendly, enjoyable environment was maintained for all guests.
Sales Associate
Gap Factory
11.2021 - 05.2023
- Exceeded sales targets through upselling, cross-selling, and personalized recommendations.
- Assisted with visual merchandising, creating a welcoming shopping environment.
- Collaborated with team members to improve conversion rates and daily sales.
- Built strong product knowledge to help customers select the right items.
- Operated point-of-sales (POS) systems, processed transactions, and handled payments accurately.
- Maintained knowledge of promotions, discounts, and loyalty programs to maximize sales opportunities.
- Contributed to a positive team environment by communicating effectively and offering support to colleagues.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FLHigh School Diploma - undefined
Oak Ridge High School
Orlando, FL05.2023
Skills
- Customer engagement strategies
- Conflict resolution expertise
- Sales enhancement skills
- CRM system optimization
- Experienced in Word, Excel, PowerPoint, and Outlook
- Fluent in conversational Spanish
- Effective multitasking
- Strong attention to detail
- Reliable and flexible
- Data entry proficiency
Timeline
Outbound Telemarketing Agent
Spectrum
05.2024 - Current
Bowl Desk Attendant / Multi-Department Team Member
Main Event Entertainment
05.2023 - 05.2024
Sales Associate
Gap Factory
11.2021 - 05.2023
High School Diploma - undefined
Oak Ridge High School
Associate of Arts - General Studies
Valencia College
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