Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Myranda Alvarez

Austin,TX

Summary

Motivated team player with extensive experience in providing exceptional customer service. Demonstrates composure and professionalism in high-stress situations, efficiently resolving customer complaints. Possesses exceptional communication, organizational, and multitasking skills. Committed to delivering the highest quality service and fostering a positive customer experience.

Overview

12
12
years of professional experience

Work History

Scheduling Center Agent

Aspen Dental
08.2022 - 05.2025
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.

Customer Service Representative

3m Healthcare
07.2020 - 08.2022
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Assisted call-in customers with questions and orders.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Patient Service Specialist

Change Healthcare
09.2018 - 07.2020
  • Maintained strict confidentiality when dealing with sensitive information
  • Scheduled appointments and managed patient records using electronic health record software
  • Answered incoming calls and responded to inquiries in a timely manner
  • Maintained accurate records of services provided during each visit or procedure
  • Verified insurance information, collected payments, and scheduled appointments

Online Support Specialist

Spectrum
04.2016 - 09.2018
  • Monitored incoming emails and responded to customer inquiries in a timely manner
  • Provided technical assistance to customers via phone, email, and live chat
  • Assisted customers with online account setup and troubleshooting issues
  • Trained new staff members on how to use the company's software applications
  • Ensured compliance with industry standards for quality assurance
  • Resolved customer complaints regarding website usage or product performance
  • Implemented new technologies that would enhance overall user experience
  • Maintained accurate records of customer interactions, transactions, comments, and complaints

Sales and Service Representative

Starwood Hotels & Resorts
02.2013 - 04.2016
  • Verified accuracy of room rates and other charges during check-in process
  • Inputted guest information into computer system accurately and securely
  • Assisted with check-in and check-out procedures for guests
  • Scheduled reservations for groups and special events
  • Answered phones, responded to inquiries, and took messages
  • Stayed current on promotions, discounts, packages, and offers available at the hotel

Education

GED -

Del Valle High School
06-2020

Skills

  • Efficient appointment management
  • Telephonic customer engagement
  • Conflict resolution strategies
  • Effective multi-tasking
  • Accurate typing proficiency
  • Customer engagement strategies
  • Detail-oriented approach
  • Technical support

References

References available upon request

Timeline

Scheduling Center Agent

Aspen Dental
08.2022 - 05.2025

Customer Service Representative

3m Healthcare
07.2020 - 08.2022

Patient Service Specialist

Change Healthcare
09.2018 - 07.2020

Online Support Specialist

Spectrum
04.2016 - 09.2018

Sales and Service Representative

Starwood Hotels & Resorts
02.2013 - 04.2016

GED -

Del Valle High School

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