Dedicated waitress with proven customer service skills, managing high-pressure situations and ensuring guest satisfaction. Experienced in training staff and promoting team collaboration.
Overview
4
4
years of professional experience
Work History
Waitress
Greek Village Restaurant and Lounge
Bel Air, MD
03.2023 - Current
Provided outstanding customer service by proactively identifying guest needs and addressing inquiries with urgency.
Managed multiple tables efficiently, ensuring timely order taking and food delivery.
Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
Assisted in training new waitstaff on restaurant protocols and service standards.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Office Cleaner
Commercial Property Management Services, LLC
Bel Air, Maryland
01.2022 - Current
Trained and mentored new staff on effective cleaning techniques and equipment usage.
Designed and implemented cleaning schedules aimed at optimizing workflow and ensuring timely task completion.
Conducted thorough inspections to identify maintenance needs and report issues promptly for resolution.
Utilized various cleaning products and equipment, ensuring compliance with safety regulations and best practices.