CIARA WILSON
Philadelphia,PA
Summary
Adept at trauma-informed care and proficient in Microsoft Office, I significantly enhanced client outcomes at through innovative intervention plans and effective patient assessments. Leveraging interpersonal communication and problem-solving skills, I consistently delivered above 90% in client satisfaction and progress evaluations, showcasing a strong commitment to mental health support and community outreach.
Overview
16
16
years of professional experience
Work History
Case Manager
Delta-T Group, Inc.
08.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Supporting clients with Dual diagnosis such as Mental Health and D&A with resources to set clients up with housing and stability.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Program Specialist
Comhar- Day Program
11.2023 - 05.2024
- Identifying in the assessment the consumer’s requirement for direct supervision or times when the consumer may be unsupervised
- Disseminating the assessment for the development of the Individual Service Plan (ISP), ISP Annual Update and all ISP revisions to all ISP plan team members 30 calendar days prior to the meeting.
- Participating in the development of the ISP, ISP Annual Updates, and all ISP revisions, Attending the ISP, ISP annual updates, and all ISP revisions.
- Supervising, monitoring and evaluating services and outcomes identified in the ISP.
- Provides both facility and community-based services that assist with intellectual and developmental disabilities.
- Reviewing, signing and dating the monthly documentation of an individual’s participation and progress toward outcomes
Behavioral Modification Specialist
EDSI Solutions
06.2023 - 10.2023
- Worked with individuals in person and via telephone to answer questions, process transactions, and resolve issues.
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Conducted and interacted with clients in both individual and group counseling settings.
- Delivered crisis intervention and assisted families in understanding complexities of mental illness.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Partnered with administrative leadership to improve discipline practices based on data findings.
- Crafted Behavioral Intervention Plans for individuals
Forensic Case Manager
PHMC
04.2023 - 06.2023
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Collaborated with an interdisciplinary team to determine timely delivery
- Identified care needs of individual patients and coordinated responses based on physician advice.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Evaluated treatment plans against individual goals and healthcare standards.
Mobile Crisis Specialist
Elwyn
12.2022 - 04.2023
- Member of on-call emergency response team for crisis intervention within facility.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
Youth Counselor
Juvenile Justice Service Center
01.2016 - 11.2022
- Escort residents throughout the facility, assisting in maintaining order in facility.
- Rewards appropriate behavior as part of an established behavior modification system.
- Process and Record residents into the facility population.
- Provided crisis intervention and emotional support to youth.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
ACTIVITIES
The Elevation Project, Inc, The Kintock Group
07.2015 - 03.2016
- A youth program, providing mentoring, therapeutic and life skill groups for young people (ages 8 – 18) in the juvenile justice system
- The program targeted a reentry program (The Kintock Group) for male and female offenders returning to society from incarnation of five years or more
- Duties in this program included: Assisting and facilitating therapeutic groups, job training and mentoring to individuals and advocating program for laws and programs that benefit returning citizens in the community.
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Documented preferences and helped develop relevant activities.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
Therapeutic Staff Support
Holcomb Behavioral Health Services
01.2015 - 01.2016
- Documented patient information, treatment plans, and patient responses.
- Delivered brief interventions to help clients develop healthy coping skills.
- Tracked progress according to goals for interventions.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Maintained client confidentiality to protect patient privacy.
- Performed assessments to evaluate clients' mental health status, needs and goals.
Barista
Starbucks Coffee Company
01.2009 - 01.2016
- Provided exceptional customer service that enhanced customer experience and increase in satisfaction
- Responsibilities include providing quality beverages according to customer orders in accordance to company standards
- Ant
- Ensure compliance with Starbucks operational policies and procedures that ensures safety and security
- Assist managers as “On-call” manager when needed which included open/closing of store, supervision of staff, and handling of problem resolution.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Volunteer
Minds Matter of Philadelphia
08.2014 - 09.2015
- A non-profit mentoring program for high achieving, low-income high school students in their sophomore year through graduation in gaining acceptance to college and preparing for real world success
- Duties included cultivating and maintaining a relationship with students through midweek touch-points and provide a positive influence and role model for students.
- Guided troubled individuals to tools and resources necessary for healing.
- Tutored at various competency levels to help people with reading, math and writing skills.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Helped clients navigate social services system and access
Education
Masters Of Business Administration -
Strayer University
Philadelphia, PA2016
Bachelors of Criminal Justice -
Strayer University
Philadelphia, PA2014
High School Diploma -
Benjamin Franklin High School
Philadelphia, PA2007
Skills
- Patient Assessment
- Documentation and Reporting
- Discharge Planning
- Individualized Counseling
- Mental Health Support
- Behavioral Health Knowledge
- De-escalation Techniques
- Stress Management
- Active Listening
- Interpersonal Communication
- Microsoft Office Proficiency
- Case Management
- Needs Assessment
- Client Assessment
- Decision Making
- Problem Solving
- Crisis Intervention
- Attention to Detail
- Trauma-Informed Care
- Organization and Multitasking
Timeline
Case Manager
Delta-T Group, Inc.
08.2024 - Current
Program Specialist
Comhar- Day Program
11.2023 - 05.2024
Behavioral Modification Specialist
EDSI Solutions
06.2023 - 10.2023
Forensic Case Manager
PHMC
04.2023 - 06.2023
Mobile Crisis Specialist
Elwyn
12.2022 - 04.2023
Youth Counselor
Juvenile Justice Service Center
01.2016 - 11.2022
ACTIVITIES
The Elevation Project, Inc, The Kintock Group
07.2015 - 03.2016
Therapeutic Staff Support
Holcomb Behavioral Health Services
01.2015 - 01.2016
Volunteer
Minds Matter of Philadelphia
08.2014 - 09.2015
Barista
Starbucks Coffee Company
01.2009 - 01.2016
Masters Of Business Administration -
Strayer University
Bachelors of Criminal Justice -
Strayer University
High School Diploma -
Benjamin Franklin High School