Ciara Woody
Delano,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Processing Agent
Blue Line Solutions
Chattanooga, TN
03.2024 - Current
- Checked and verified the accuracy of data entered into computer systems.
- Managed high-volume call center environment efficiently.
- Processed tags in a timely manner and met expectations that were set for every week
- Multi-tasking calls and processing tags
Lifeguard
Ocoee Retreat Center
Polk County, TN
05.2021 - Current
- Facilitated the safe usage of water toys
- Assisted in the maintenance and upkeep of pool facilities
- Engaged in swim lessons for children attending camp
- Aided in the sanitation of camp facilities.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
Server/Host/Cashier/Food Runner
Jenkins's Restaurant
Cleveland, TN
11.2023 - 03.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Case Manager 1: Investigations
Department of Children’s Services
Knoxville, TN
01.2023 - 10.2023
- Work with individuals and families who have dealt with abuse or neglect
- Managed a caseload of diverse clients, providing support and resources for their needs.
- Conducted thorough investigations into cases of severe abuse to ensure victim safety.
- Collaborated with law enforcement, social services, and medical professionals to support victims.
- Prepared detailed reports and testified in court to ensure justice for victims of abuse.
- Interviewed victims, witnesses, and perpetrators to gather evidence and build cases.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Attended court hearings as a representative of the organization when needed.
Server
Texas Roadhouse
Knoxville, TN
09.2020 - 12.2022
- Served as a friendly and approachable employee.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Teacher
The Boys and Girls Club
Cleveland, TN
06.2020 - 08.2020
- Upheld the highest standards of honesty and integrity
- Helped students to develop positive self-concepts
- Fostered positive relationships with students and encouraged them.
- Developed and implemented lesson plans based on curriculum objectives.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Cashier
Firehouse Subs
Cleveland, TN
11.2017 - 02.2018
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely efficient manner
- Worked to ensure a positive customer experience
- Brought forth a self-motivated attitude, as well as the ability to collaborate.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Education
Bachelors of Art in Psychology -
University of Tennessee Knoxville
12.2022
High school diploma -
Cleveland High School
05.2019
Skills
- Attention to detail
- Data entry
- Problem solving
- Communication
- Multitasking
- Time management
- Customer service
- Teamwork
- Conflict resolution
Certification
- Lifeguard Certification
- CPR/AED Certification
Timeline
Processing Agent
Blue Line Solutions
03.2024 - Current
Server/Host/Cashier/Food Runner
Jenkins's Restaurant
11.2023 - 03.2024
Case Manager 1: Investigations
Department of Children’s Services
01.2023 - 10.2023
Lifeguard
Ocoee Retreat Center
05.2021 - Current
Server
Texas Roadhouse
09.2020 - 12.2022
Teacher
The Boys and Girls Club
06.2020 - 08.2020
Cashier
Firehouse Subs
11.2017 - 02.2018
Bachelors of Art in Psychology -
University of Tennessee Knoxville
High school diploma -
Cleveland High School
- Lifeguard Certification
- CPR/AED Certification
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