Ciara Young-Miller
Memphis,TN
Summary
Results-driven HR and Talent Acquisition professional with extensive experience in recruitment, onboarding, HR operations, customer service, and leadership. Skilled in ATS management, data-backed sourcing strategies, and building strong, diverse talent pipelines across multiple industries.
Overview
19
19
years of professional experience
Work History
Analyst Recruitment Specialist
Carrols / Restaurant Brands International
Memphis, TN
04.2023 - Current
- Manage full-cycle recruitment including sourcing, screening, interviewing, and onboarding support.
- Optimize sourcing strategies using ATS data and hiring analytics.
- Build talent pipelines through job boards, recruiting platforms, and networking.
- Collaborate with hiring managers on job requirements and candidate profiles.
Talent Acquisition Specialist
Memphis Goodwill Industries
Memphis, TN
09.2022 - 04.2023
- Supported high-volume, multi-department recruitment.
- Facilitated candidate screenings, interviews, and hiring logistics coordination.
- Utilized analytics to improve sourcing effectiveness.
- Strengthened candidate pipelines through community outreach programs.
- **Streamlined onboarding processes by developing training materials aligned with organizational standards.**
- **Engaged with community organizations to enhance outreach and attract diverse candidate pools.**
Front Desk Representative
Medicine & Surgery of the Eye
Memphis, TN
04.2022 - 09.2022
- Delivered patient service in a fast-paced clinical environment.
- Trained new front desk staff on standard operating procedures to ensure consistent service delivery.
- Maintained accurate patient records and handled multi-line communication.
- Facilitated efficient communication between departments to support timely patient care coordination.
- Managed front desk activities to uphold patient privacy and compliance with HIPAA regulations.
- Collected and verified insurance details to ensure compliance with healthcare regulations and protocols.
HR Coordinator
Christ Community Services
Memphis, TN
03.2020 - 04.2022
- Provided HR operational support including recruitment coordination and onboarding.
- Maintained HR compliance, personnel files, and documentation.
- Assisted with engagement initiatives and employee communication.
- Processed candidate background checks and reference verifications to ensure compliance with hiring standards.
- Implemented new HR software features to streamline recruitment workflows and improve candidate tracking.
- Facilitated orientation sessions for new hires, ensuring a smooth transition into company culture and practices.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Front of House Manager
Logan’s Roadhouse
Memphis, TN
10.2019 - 03.2020
- Supervised FOH operations, ensuring quality service delivery.
- Managed scheduling and streamlined service workflows.
- Trained staff in guest relations and company service standards.
- Coordinated front-of-house team meetings to align on service goals and operational challenges.
- Developed training sessions focused on upselling techniques to increase average ticket sales effectively.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Front of House Manager
TGI Friday’s
Memphis, TN
04.2019 - 10.2019
- Led team operations during high-volume shifts.
- Improved operational efficiency and guest satisfaction.
- Mentored and coached incoming staff.
- Coordinated front-of-house team meetings to align on service goals and operational challenges.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
Certified Trainer / Service Professional
Olive Garden
Memphis, TN
05.2007 - 04.2019
- Trained employees in hospitality, service standards, and operational procedures.
- Provided mentorship to improve service consistency.
- Supported high-volume service environments with excellent customer care.
- Implemented feedback mechanisms to gather insights from trainees, improving future training sessions accordingly.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided coaching and mentoring to employees.
- Implemented efficient table turnover strategies during peak hours to maximize customer satisfaction and service quality.
- Coordinated with kitchen staff to ensure timely order delivery and adherence to food safety standards.
Education
Associate Degree - Human Resources
Union University
Jackson07-2020
Skills
- Experience with ATS and HRIS integration
- Talent acquisition
- Interview logistics coordination
- Data-driven recruitment insights
- New hire integration
- Employee motivation strategies
- Compliance oversight
- Professional development
- Proficient in managing disputes
- Excel proficiency
- Analytical thinking
- Microsoft office
- Time management
- Critical thinking
- Data research and validation
Timeline
Analyst Recruitment Specialist
Carrols / Restaurant Brands International
04.2023 - Current
Talent Acquisition Specialist
Memphis Goodwill Industries
09.2022 - 04.2023
Front Desk Representative
Medicine & Surgery of the Eye
04.2022 - 09.2022
HR Coordinator
Christ Community Services
03.2020 - 04.2022
Front of House Manager
Logan’s Roadhouse
10.2019 - 03.2020
Front of House Manager
TGI Friday’s
04.2019 - 10.2019
Certified Trainer / Service Professional
Olive Garden
05.2007 - 04.2019
Associate Degree - Human Resources
Union University