Ciaran Mattocks
Kingsbridge ,Devon
Summary
Dynamic professional with a strong foundation in leadership, problem solving, and emotional intelligence. Demonstrates exceptional team management skills and attention to detail, ensuring high-quality outcomes in all projects. Highly adaptable and flexible, thriving in fast-paced environments while maintaining a focus on continuous improvement. Committed to leveraging these core competencies to drive organisational success and foster collaborative team dynamics.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work history
Assistant store manager
Aldi
Stoke on Trent, Staffordshire
03.2023 - Current
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
- Implemented promotional activities, increased product visibility and awareness amongst customers.
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Facilitated smooth operation with effective scheduling and task delegation.
- Handled employee concerns discreetly; fostered healthy working environment.
- Enhanced customer service by training store staff on product knowledge and sales techniques.
Senior Stroke Nursing Assistant/TIA Coord
NHS
Stoke on Trent, Staffordshire
10.2022 - 03.2023
- Administered medication to patients for improved health outcomes.
- Delivered compassionate emotional support to patients during difficult times.
- Enhanced patient recovery process by assisting with physiotherapy sessions.
- Collaborated closely with healthcare team to ensure comprehensive patient care.
- Organised patient records meticulously, aiding swift retrieval when needed.
- Conducted regular checks on medical supplies inventory for timely replenishment.
- Monitored vital signs regularly, ensuring early detection of potential health issues.
Mental health support worker
NHS
Stoke on Trent , Staffordshire
09.2021 - 10.2022
- Documented progress notes meticulously, enabling accurate patient assessments.
- Enhanced mental health understanding for service users through psychoeducation.
- Promoted safe environment by adhering to risk assessment guidelines.
- Upheld strict confidentiality protocols ensuring respect for patient privacy.
- Facilitated group therapy sessions leading to enhanced community integration.
- Delivered crisis intervention during critical incidents, ensuring immediate support.
- Ensured medication was correctly administered, improving overall health outcomes.
Education
Leaving Certificate (A - Level equivalent) -
Meanscoil Iognaid Ris
Ireland 01.2008 - 01.2018
Skills
- Leadership
- Problem Solving
- Emotional Intelligence
- Team Management
- Attention to detail
- Adaptability and Flexibility
Affiliations
- The Great Outdoors
- Rowing
- Running
Accomplishments
I spent over 2 years on Lympstone Commando CTC as a Royal Marine recruit. Those 2 years helped to shape my life and have created the person that I am today. My career in the RM was cut short due to an injury that was sustained while a recruit, but I did not let this downfall take hold of me. The mindset that I forged in the RM is the mindset that I still use today and it helps me to strive in life.
Timeline
Assistant store manager
Aldi
03.2023 - Current
Senior Stroke Nursing Assistant/TIA Coord
NHS
10.2022 - 03.2023
Mental health support worker
NHS
09.2021 - 10.2022
Leaving Certificate (A - Level equivalent) -
Meanscoil Iognaid Ris
01.2008 - 01.2018
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