Ciarra Thomason
Dickinson
Summary
Proactive and adaptable professional with a strong background in team coordination and conflict resolution. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes, and prioritizing jobs. Skilled in training and mentoring new employees, ensuring operational efficiency, and enhancing communication among departments to drive successful outcomes.
Overview
13
13
years of professional experience
Work History
Dispatcher
G&H Towing
Deer Park
01.2024 - Current
- Handled high call volume, ensuring accurate data entry to support operational efficiency.
- Resolved complaints related to service issues or delays.
- Reviewed dispatch board and optimized job plan.
- Kept comprehensive logs of tug boat activities, communications, and mechanical issues for accurate record-keeping.
- Trained new staff on operational procedures and dispatch protocols.
- Scheduled tug requisitions according to priority and availability with vendors.
- Performed administrative duties such as filing paperwork, updating reports, and preparing documents for review by management staff.
- Utilized various software systems to facilitate tug movements, job planning and operational requests.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Communicated effectively with vendors regarding ordering supplies and materials needed for tugs.
Maritime Law Enforcement Specialist
U.S. Coast Guard
Houston
08.2013 - 02.2023
- Monitored compliance with federal regulations to strengthen maritime security measures and mitigate risks.
- Collaborated with local, state, and federal law enforcement agencies to strengthen enforcement initiatives and improve community safety.
- Prepared detailed reports on incidents and operational activities to inform strategic decisions and improve response protocols.
- Monitored vessel compliance with federal laws and safety standards to ensure safe maritime operations and protect public safety.
- Facilitated clear communication among team members to enhance operational efficiency and ensure effective response during maritime law enforcement activities.
- Mentored and onboarded new members to ensure clear expectations and training requirements.
- Delivered presentations outlining best practices related to specific job roles or tasks.
- Conducted regular audits to maintain accurate inventory for required gear and supplies.
- Monitored equipment condition and reported maintenance needs to ensure reliability.
Supervisor
LifeTime Fitness
Webster
06.2016 - 01.2022
- Oversaw daily operations to ensure smooth functioning of fitness facility.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Managed team schedules to optimize staff coverage and compliance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Guided subordinates on job duties and responsibilities to enhance team performance.
- Trained new employees on operational procedures and service standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Led monthly and yearly team meetings to discuss progress, address issues, and plan future actions.
- Addressed member inquiries and resolved issues promptly and professionally.
- Resolved parent complaints in a timely manner while ensuring safety of children and staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Developed strategies to improve customer service standards, resulting in better member satisfaction.
- Monitored inventory levels and ordered supplies for daily operations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Reviewed project plans and proposed modifications to improve efficiency.
Education
Some College (No Degree) - Criminal Justice/ Psychology
University of North Texas
Denton, TXSkills
- Operational efficiency
- Team coordination
- Operational awareness
- Problem solving
- Time management
- Multitasking and organization
- Effective communication
- Conflict resolution
References
References available upon request.
Timeline
Dispatcher
G&H Towing
01.2024 - Current
Supervisor
LifeTime Fitness
06.2016 - 01.2022
Maritime Law Enforcement Specialist
U.S. Coast Guard
08.2013 - 02.2023
Some College (No Degree) - Criminal Justice/ Psychology
University of North Texas