Mckayla Burroughs
Fort Worth
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Dispatcher
Total Quality Logistics Inc.
San Antonio
10.2025 - Current
- Coordinated shipments between clients and carriers to ensure timely delivery.
- Managed communication with drivers to provide updates and resolve issues.
- Utilized logistics software to track freight status and optimize routes.
- Scheduled pick-ups and deliveries to maximize efficiency in operations.
- Collaborated with team members to improve workflow and service quality.
- Assisted in training new dispatchers on company policies and procedures.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Operations lead
Living Spaces
San Antonio
04.2024 - 10.2025
- Implemented strategies to take advantage of new opportunities.
- Utilized software and tools to automate and improve operational processes.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization.
- Conducted quality assurance checks to maintain high standards of service.
- Participated in strategic planning sessions to contribute to long-term operational goals.
- Audited company's legal documents to verify compliant policies and procedures.
- Worked closely with human resources to support employee management and organizational planning.
- Coordinated training sessions to enhance team skills and knowledge.
- Oversaw inventory management processes to ensure stock availability.
- Supervised staff scheduling and resource allocation for optimal coverage.
- Conducted safety audits to maintain compliance with regulations and standards.
- Providing guidance and mentorship for junior staff members.
Private Nanny
Private Practice
San Antonio
11.2022 - 04.2024
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Traveled with family to help with vacation activities and childcare.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Led hands-on activities consistent with child's interests and skills.
- Regulated children's schedules to balance rest, learning and play.
- Ensured physical and social well-being of each child.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
Head Cashier
Home depot
San Antonio
02.2018 - 12.2022
- Ensured compliance with legal and company policies regarding transactions, returns, and exchanges.
- Updated and maintained cashiering equipment, troubleshooting issues and liaising with technical support when necessary.
- Evaluated and recommended improvements to the checkout area layout and cashier workflow to increase efficiency.
- Helped customers find specific products, answered questions, and offered product advice.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Education
High School Diploma -
James Madison High-school
San Antonio, TX06-2019
Skills
- Personnel assessment
- Quantitative skills
- Experience in leadership
- Content management expertise
- Scheduling expertise
- Planning and coordination
- Operational efficiency
- Operations coordination
- System development
- Process documentation
- Resource planning and scheduling
- Operational strategy
- Policy drafting
- Compliance auditing
- Safety audits
- Problem solving
- Effective communication
- Typing accuracy
- Strong interpersonal skills
- Filing and data archiving
- Data verification expertise
- Data management
- Logistics software
- Quality assurance
- Inventory management
- Customer relationship management
Timeline
Dispatcher
Total Quality Logistics Inc.
10.2025 - Current
Operations lead
Living Spaces
04.2024 - 10.2025
Private Nanny
Private Practice
11.2022 - 04.2024
Head Cashier
Home depot
02.2018 - 12.2022
High School Diploma -
James Madison High-school