Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Yiliamne  Valdes

Yiliamne Valdes

Cape Coral,FL

Summary

Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Dispatcher

Alian Towing Corp
12.2017 - 02.2023
  • Tracked and monitored vehicle performance and maintenance.
  • Answered phone calls and responded to customer emails.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Monitored and tracked dispatch communication systems.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Communicated with customers to provide delivery updates and resolution.
  • Provided customers with information on products and services.
  • Utilized customer feedback to improve customer service.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled and organized delivery routes.
  • Scheduled deliveries and pickups according to customer needs.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Education

Bachelor Of Economics -

Cuba
06.1998

Skills

  • Schedule Coordination
  • Updating Logs
  • Prioritizing Calls
  • Communication Equipment Operation
  • Delivery Procedures
  • Training New Hires
  • Dispatching Field Personnel
  • Database Maintenance
  • Routing Orders
  • Customer Relationship Management
  • Closing Tickets
  • Service Planning
  • Microsoft Office
  • Coordinating Urgent Deliveries
  • Fleet Dispatching
  • Improving Operations
  • Speech Clarity
  • Verifying Coverage
  • Vehicle Dispatch
  • Database Updates
  • Adjusting Routes
  • Delivery Support
  • Paperwork Submission
  • Roadside Assistance
  • Schedule Work Crews
  • Dispatch Release Documents
  • Equipment Needs Assessment
  • International Shipments
  • Power Dispatching
  • Handle Communications
  • Driver Relations
  • Driver Support
  • Work Personnel Advisement
  • Trucking Dispatching
  • Problem Assessment
  • Service Requests
  • Driver Routing
  • Digital Dispatch
  • Creative Solutions
  • Call Center Software

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Dispatcher

Alian Towing Corp
12.2017 - 02.2023

Bachelor Of Economics -

Cuba
Yiliamne Valdes