Ciarra Washington
Amarillo,TX
Summary
Multifaceted professional adept at excelling in dynamic work environments, demonstrating proficiency in various operational roles. Known for outstanding communication skills, meticulous attention to detail, and a commitment to surpassing performance standards. Self-motivated individual. Passionate about customer service satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Metropolitan
05.2023 - Current
- Engage with customers and provide exceptional customer service to ensure a positive experience.
- Increase customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduce wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintain a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contribute to a positive work environment through effective teamwork and communication with colleagues.
Customer Service Representative
Atmos Energy
01.2023 - 05.2023
- Provided excellent customer service by addressing inquires, concerns, and complaints from customers.
- Assisted customers with billing inquires, payment processing, and account maintenance.
- Resolved customer issues and ensured customer satisfaction through effective problem-solving and conflict resolution.
- Handled a high volume of incoming calls and emails in a timely and professional manner.
- Maintained accurate and up-to-date customer records and documentation.
Operations Manager
Soda Jerks Beverage Co, LLC
05.2022 - 12.2022
- Oversaw the overall operations of the store, including production, supply chain, and logistics.
- Developed and implemented operational strategies, policies and procedures to improve efficiency, productivity, and profitability.
- Managed and lead a team of employees, including hiring, training, and performance evaluation.
- Monitored and analyzed key performance indicators to identify area for improvement and implement corrective actions.
- Ensured compliance with regulatory requirements and industry standards for quality, safety, and environmental sustainability.
Administrative Assistant
Access Fire and Security
02.2019 - 06.2021
- Provided administrative support to the management team and other departments within the company.
- Managed and maintained calendars, schedules, and appointments for executives and staff.
- Handled incoming calls, emails, and correspondence, and directed them to the appropriate individuals.
- Coordinated and organized meetings, conferences, and special events, including booking venues, arranging catering, and preparing meeting materials.
- Drafting and proof reading documents, including memos, reports, and presentations.
Education
High school diploma or GED -
Privately Educated
05.2016
Skills
- Communication, both verbal and written
- Customer Focus
- Organization
- Time Management
- Problem Solving
- Attention to detail
- Technology Proficiency
- Interpersonal skills
- Adaptability
- Confidentiality
- Customer service
- Social event planning
Certification
Food Handler Certification, 07/01/23, 07/01/25
Timeline
Bartender
Metropolitan
05.2023 - Current
Customer Service Representative
Atmos Energy
01.2023 - 05.2023
Operations Manager
Soda Jerks Beverage Co, LLC
05.2022 - 12.2022
Administrative Assistant
Access Fire and Security
02.2019 - 06.2021
High school diploma or GED -
Privately Educated
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