Cibelis Bermudez
St. Cloud,FL
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Take the key
Orlando, Florida
01.2023 - 06.2024
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
House Cleaner
Housekeeping Servicios De Limpieza
Orlando, Florida
01.2022 - 01.2023
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
Skills
- Data Entry
- Product Knowledge
- Scheduling
- Complaint resolution
- Call Management
- Upselling and cross-selling
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Take the key
01.2023 - 06.2024
House Cleaner
Housekeeping Servicios De Limpieza
01.2022 - 01.2023