CICELY ABELLERA
CLIFFSIDE MALIBU
Camarillo,CA
1
Language
1
Certification
15
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
Work History
Substance Abuse Counselor
1 Year 5 Months- Coordinated patient referrals, ensuring timely routing to appropriate providers and services.
- Managed prior authorization requests, verifying documentation and insurance requirements accurately.
- Scheduled follow-up appointments, aligning care plans with provider availability and patient needs.
- Documented case updates in EHR systems, maintaining complete and compliant records.
- Communicated with patients, families, and clinical staff to resolve care coordination issues.
- Tracked referral status and appointment outcomes, reducing delays in care delivery.
- Collaborated with interdisciplinary teams to support seamless transitions across care settings.
- Reviewed eligibility and coverage details, guiding patients through administrative care processes.
- Used company software and databases to maintain records of services performed and patient conditions.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Conducted substance use assessments and developed individualized treatment plans.
- Facilitated individual and group counseling sessions using evidence-based interventions.
- Documented client progress, treatment goals, and discharge recommendations in clinical records.
- Coordinated care with medical, psychiatric, and social service providers.
- Monitored client compliance with program requirements and recovery expectations.
- Led relapse prevention planning and coping-skills education for clients.
- Reviewed case notes for accuracy, continuity, and regulatory compliance.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Supported aftercare planning for continued recovery after treatment.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, ensuring continuity of care for clients.
- Enhanced client recovery outcomes through the development of personalized treatment plans, addressing individual needs and goals.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Coordinated with healthcare providers to address co-occurring mental health disorders in conjunction with addiction treatment efforts.
- Conducted thorough assessments of clients'' needs, identifying appropriate interventions and therapies for optimal results.
BEHAVIORAL TECHNICIAN SUPERVISOR
5 Years 5 Months- Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining and completing employee performance appraisals
- Coordinates, assigns, and reviews work and establishes work schedules, maintains standards, monitors standards of work in progress, inspects completed work assignments, answers questions, and gives advice and/or direction when needed
- Generated daily, weekly, and monthly reports to track and evaluate house performance
- Ensured house maintained adequate supplies and organized inventory for efficient operations
- Inspected equipment regularly according to the maintenance schedule.
- Monitored activities of daily living, documented vital signs, current medications, and psychosocial concerns.
- Performed procedures and treatments according to instructions.
- Works closely with physicians, nurses, and other staff in assuring that consumers’ needs are met and that the program functions in an effective manner in meeting treatment needs of the consumer
- Follows pertinent policies and procedures and exhibits leadership by assuming responsibility and accountability of actions
- Displays commitment to patient care and adheres to the code of ethics, exhibits self-direction, partakes in continued learning and participates in research activities whenever possible
- Followed established policies to ensure compliance in daily operations.
- Provides a safe and therapeutic environment for consumers
- Managed day-to-day operations with Behavioral Health Technicians and performed additional assigned tasks.
- Executed various responsibilities to support team objectives and operations..
- Collaborated effectively with members of multidisciplinary teams including psychologists, social workers, psychiatrists, nurses.
- Managed challenging behaviors in accordance with established policies and procedures.
- Developed positive relationships with clients and their families while working collaboratively to achieve goals.
- Offered emotional support to clients during times of distress or anxiety.
- Collaborated with a multi-disciplinary team to create and implement behavior treatment plans.
Dental Office Manager
10 Months- Administered day-to-day activities of the business office, including patient and employee relations and staff interviewing or dismissal.
- Managed marketing and communications efforts.
- Achieved regulatory compliance by implementing necessary policies and procedures.
- Trained and motivated staff to enhance performance and teamwork.
- Assisted the dentist with various tasks as assigned.
- Handled payment transactions from patients and insurance companies. from insurance companies and directly from patients.
- Coordinated office operations, including patient scheduling, insurance claims processing, and accounts receivable and payable.
- Trained new employees on office protocols and offered ongoing support.
- Assisted patients by fielding queries at the front desk regarding scheduling and procedure information.
- Built relationships with patients, vendors, and other healthcare professionals through effective communication skills.
- Maintained accurate patient records by entering data into the electronic health record system.
- Processed payments while communicating knowledgeably about patient policy coverage.
- Addressed client concerns by explaining procedures and confirming staff expertise.
- Analyzed monthly reports comparing production goals with actual performance results.
- Scheduled necessary meetings between dentists and specialists for referrals and consultations.
- Improved client experience by analyzing office routines for hospitality enhancements.
- Created marketing campaigns aimed at attracting new customers to the dental practice.
- Engaged in professional development opportunities within the field of dentistry.
- Conducted regular audits of inventory levels for office supplies, medical equipment, and pharmaceuticals.
- Generated weekly schedules according to predicted staffing needs, budgets, and employee requests.
MANAGEMENT ASSISTANT
3 Months- New hire intake, schedule training for all Public Works employees
- Assisted director in planning, organizing, and administering activities of Public Works Department, including personnel management, departmental operations, records management, and contract administration.
- Attend meetings and conferences, keep the director fully informed of pertinent information
- Handled all timecard entries and payroll processing.
- Assist in receiving, sorting and distributing incoming and outgoing mail
- Managed procurement of office supplies to ensure availability for staff operations.
- Designed forms, templates and spreadsheets for data entry purposes.
- Planned, coordinated and organized meetings and events for senior staff members.
- Prepared detailed reports on progress towards organizational objectives to inform decision-making.
- Provided administrative support to executive management by maintaining calendars, answering phones and arranging travel.
- Updated and reconciled account information to verify accurate and current records.
- Reviewed forms, emails and correspondence to facilitate proper routing and data integrity.
- Drafted and edited formal letters, mailings and proposals with job-related software.
- Coordinated with external vendors for timely delivery of goods and services, ensuring operational continuity.
- Used various software programs for efficient document creation or editing purposes.
- Routed phone calls to appropriate recipients and handled internal business correspondence.
- Arranged meetings and appointments according to staff availability and updated company calendars.
INTEREM OFFICE MANAGER/EXECUTIVE TREATMENT & FINANCIAL COORDINATOR
3 Years 10 Months- Developed marketing strategies to promote services, Managed collections processes to recover outstanding payments, accounts receivable, treatment plan presentation, insurance fee negotiation, submission of claims, Processed payroll for staff to ensure accurate compensation, ordering of office supplies, submitting credit approvals, Executed bank deposits to maintain cash flow, overseeing scheduling for daily production, coordinating patient treatment, overseeing billing, creating and implementing policies, procedures, schedules and systems that make the office run effectively
EXECUTIVE FINANCIAL & TREATMENT COORDINATOR
1 Year 4 Months- Presented treatment plans and negotiated insurance fees, submitted claims, followed up with insurance companies for outstanding claims, ordered office supplies, submitted credit approvals, processed bank deposits, scheduled daily production, coordinated patient treatment, managed billing, created and implemented policies, procedures, schedules, and systems that made the office run effectively.
- Directed daily office operations, coordinating scheduling, patient flow, and administrative priorities.
- Managed patient records, ensuring accurate documentation, confidentiality, and timely chart updates.
- Processed insurance claims, verified benefits, and resolved billing discrepancies with payers.
Education
Associate in Science (A.S.) - Addictive Disorder Studies
Associate in Arts (A.A.) - Social & Behavioral Sciences
Certification - Addictive Disorder Studies
Skills
Registered Behavior Technician (RBT)
Behavioral Health
HIPAA Requirements
Behavior Observation
Group Therapy Facilitation
Group Training
Staff Development
Task Prioritization
Interdisciplinary Collaboration
Adaptability
Time management
Behavior Technician
Decision-Making
Medication management
Crisis Intervention
Task Prioritization
Certification
CATC II 2415439
Languages
English
Timeline
Substance Abuse Counselor
Conejo Health
05.2025 - CurrentRead More
BEHAVIORAL TECHNICIAN SUPERVISOR
CLIFFSIDE MALIBU
05.2021 - CurrentRead More
Dental Office Manager
MICHAEL MCCARTHY, DDS
04.2019 - 02.2020Read More
MANAGEMENT ASSISTANT
US NAVY NAVAC PT MUGU PUBLIC WORKS
11.2018 - 02.2019Read More
INTEREM OFFICE MANAGER/EXECUTIVE TREATMENT & FINANCIAL COORDINATOR
COURTYARD ORAL SURGEY
08.2014 - 06.2018Read More
EXECUTIVE FINANCIAL & TREATMENT COORDINATOR
FRED BUTTNER, DDS
02.2012 - 06.2013Read More
Oxnard College
Certification from Addictive Disorder Studies
Read More
OXNARD COLLEGE
Associate in Arts (A.A.) from Social & Behavioral Sciences
Read More
OXNARD COLLEGE
Associate in Science (A.S.) from Addictive Disorder Studies
Read More