Cicely Hawkins
Cockeysville,MD
Summary
Organized and dependable candidate successful at managing multiple priorities. Willing to accept additional responsibilities for the growth of the team. Currently seeking to acquire a position that offers professional challenges, utilization of interpersonal skills and effective problem-solving capabilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Gloria West
Baltimore, MD
12.2019 - 04.2024
- Scheduled and escorted to and from appointments
- Arranged transportation needs
- Prepared meals, light housekeeping and grocery shopping
- Administered medication, assisted with daily grooming (as needed).
Cashier/Customer Service
Posh Beauty Supply
Cockeysville, MD
10.2021 - 09.2022
- Recorded all sales on the POS system and processed all monetary transactions accurately and efficiently
- Assisted customers and addressed any concerns with product choices
- Maintained stores look and helped with merchandising to offer a positive shopping experience for our customers
- Logistics/ Inventory
Administrative Assistant
Monique Bell & Associates
Baltimore, MD
07.2013 - 08.2019
- Prepared new patient intakes, scheduled and confirmed patient appointments, verified demographics, and patient benefits
- Verified insurance via EVS, maintained client database, prepared and submitted clean claims to Medicaid & Medicare
- Managed & prioritized phone calls, voicemails, emails, and sorted incoming mail while adhering to HIPPA compliance
- Maintained both physical and digital filing systems and created a more efficient filing process
- Escorted high-risk patients to awaiting transportation
- Handled patient inquires and most issues with insurance companies.
Education
Diploma in Medical Coding and Billing -
All-State Career
Dundalk, MD06.2007
Diploma in Medical Assisting -
Medix
Towson, MD06.2002
Skills
- ICD-10
- Phone triage
- Cashiering
- Medical office experience
- Medical Collection
- Cash handling
- Insurance Verification
- EMR Systems
- Sales
- Data Entry
- Anatomy Knowledge
- Hospital Experience
- Merchandising
- Front desk (10 years)
- Order fulfillment (5 years)
- Inventory management (5 years)
- Shipping & receiving (5 years)
- Functional knowledge of Microsoft Office Word
- Stocking
- Medication administration
- CPT Coding
- Medical terminology
- Caregiving
- Medical Receptionist
- Medical billing
- Phone etiquette
- Medical Records
- Logistics (5 years)
- Communication skills
- Computer skills
- Medical coding
- Patient Care
- Upselling
- Customer service
- HIPAA
- Accounts Receivable
- Experience Administering Injections
- Medical Scheduling
Certification
- CPR Certification
- First Aid Certification
Timeline
Cashier/Customer Service
Posh Beauty Supply
10.2021 - 09.2022
Personal Care Assistant
Gloria West
12.2019 - 04.2024
Administrative Assistant
Monique Bell & Associates
07.2013 - 08.2019
Diploma in Medical Coding and Billing -
All-State Career
Diploma in Medical Assisting -
Medix