CICELY MCRAE
Hidden Hills ,CA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100 % repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Wake Forest Baptist Hospital
03.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Patient Access Specialist
Moses Cone Urgent Care
04.2023 - Current
- Engaging patients throughout the registration process to create a welcoming and positive patient experience
- Patient Identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to as Patient Financial Resources Specialist as needed for assistance with financial counselling.
- Patient Registration and Financial Clearance completed at bedside within emergency care setting.
PSRIII/Referral Coordinator
Atrium Health Endocrinology
02.2022 - 03.2023
- Providing bedside financial counseling and collection support by telephone for patient balances
- Ensuring safety procedures for patient identification and medical records management
- Performing clerical functions including answering calls and filling
- Ensuring that an patient is treated with respect and receives the highest quality care and service
- Adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA and other laws
- Observing Thrive Code of Ethics
- Simplifying complex information to patients
Admin Clerk & Patient Liaison
Atrium Staffing, International SOS
10.2021 - 02.2022
- Afghanistan guest program)
- Data entry of patient contact forms into blank patient entry spreadsheets
- Train new hires on basic data entry as directed by the Admin Lead
- Scan entered patient contact forms into the Master Patient Contact Form Folder
- Ensure correction on all patient data sheets
- Collection of patient care form from primary clinics
- Maintained collection point for assigned clinic
- EMR clinical patient tracking
Medical Records Clerk
Caliburn International Medical Management
11.2020 - 03.2021
- Complete clerical duties including answering phones, responding to emails, and processing patient admission and discharge records
- Ensure patient charts, paperwork, and reports are completed in an accurate and timely manner
- Serves and protect the hospital community by adhering to the professional standards, hospital policies, and procedure, federal state, and local requirements.
Patient Service Coordinator III
Novant Health New Garden Medical Associates
01.2017 - 11.2019
- Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information
- Collects required patient financial liability upon arrival and documents outcome of point of service collection efforts
- Successfully trains incoming staff for their role in the use of EPIC’s EMR system
Patient Referral Coordinator
Novant Health Sleep Medicine
01.2019 - 10.2019
- Ensures reimbursement of services rendered through verification of insurance, benefits, and prior authorizations
- Utilizes knowledge of CPT, ICD-10, and EPIC to expedite referrals to avoid any delay in patient care
- Consistently meets quality and quantity goals within department and provides support to teammates that require assistance.
Patient Access Advocate
Cone Health Medical Group Heart Care
07.2015 - 01.2017
- Perform several administrative functions including verifying insurance, patient intake, collecting and processing co-pays and estimating deposits for appointments using EPIC EMR
- Scheduled, rescheduled, and canceled appointments based on patient’s and staff’s availability
Medical Receptionist
West Burlington Medical Center
02.2014 - 07.2015
- Prepared patient charts, admissions, and consent forms accurately and neatly for health care facility while maintaining patient and physician confidentiality
- Responsible for training new staff on EPIC EMR procedures and ensuring familiarity with medical center policies and its mission
- Verified all patient financial responsibilities at time of service and posted co-payments accurately on patients accounts in addition to properly documenting when applicable.
Education
Certified Phlebotomy Technician
Thomas Health Care Institute
Charlotte, NC05.2008
Some College (No Degree) - Certified Computer Programmer
Chubb Institute Business School
Jersey City, NJSkills
- Microsoft Office 2010
- Data Entry
- Word Processing
- QR Liaison
- Data Entry and Intake
- EPIC Super User
- Financial Liability Collections
- EMR Training
- Trainer of new hires
- Administrative Skills
- Direct Patient Care with knowledge of HIPPA compliance
- Government clearance
Timeline
Patient Access Specialist
Moses Cone Urgent Care
04.2023 - Current
Patient Service Representative
Wake Forest Baptist Hospital
03.2023 - Current
PSRIII/Referral Coordinator
Atrium Health Endocrinology
02.2022 - 03.2023
Admin Clerk & Patient Liaison
Atrium Staffing, International SOS
10.2021 - 02.2022
Medical Records Clerk
Caliburn International Medical Management
11.2020 - 03.2021
Patient Referral Coordinator
Novant Health Sleep Medicine
01.2019 - 10.2019
Patient Service Coordinator III
Novant Health New Garden Medical Associates
01.2017 - 11.2019
Patient Access Advocate
Cone Health Medical Group Heart Care
07.2015 - 01.2017
Medical Receptionist
West Burlington Medical Center
02.2014 - 07.2015
Certified Phlebotomy Technician
Thomas Health Care Institute
Some College (No Degree) - Certified Computer Programmer
Chubb Institute Business School
Similar Profiles
Deaja DownsDeaja Downs
CNA at Wake Forest Baptist HospitalCNA at Wake Forest Baptist Hospital
Molly L. Van WinkleMolly L. Van Winkle
Research Assistant at Wake Forest Baptist HospitalResearch Assistant at Wake Forest Baptist Hospital
Breanna Garten, RN,BSN, CPANBreanna Garten, RN,BSN, CPAN
Registered Nurse Inpatient PACU at Atrium Health Wake Forest Baptist HospitalRegistered Nurse Inpatient PACU at Atrium Health Wake Forest Baptist Hospital
Jadyn Lloyd-RomigJadyn Lloyd-Romig
Registered Nurse at Wake Forest Baptist Hospital- Neuroscience ICURegistered Nurse at Wake Forest Baptist Hospital- Neuroscience ICU
Wynn ShermanWynn Sherman
Managing Partner at Global Business CentersManaging Partner at Global Business Centers