Cicilia Dukes
Ocala
Summary
Having worked at Publix in customer service and food preparation, I’ve had manny experiences in managing high-stress situations. But also the pleasure of getting to really know people for the good and the bad. Which in return has given me the ability to approach situations with empathy and efficiency. Allowing me to understand not just ones wants, but also needs of individuals.
Overview
7
7
years of professional experience
Work History
Bakery Clerk
Publix
09.2017 - Current
• Took into consideration that everyone has different tastes and needs, and if possible was able to provide them with what they like.
- Balanced multiple tasks simultaneously during busy periods while maintaining a pleasant demeanor.
Customer Service Representative
Publix
09.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, and an agreed upon solution.
- Handled escalated calls efficiently, and calmly.
- Responded to customer requests for products, services, and company information.
Education
West Port High School
05.2017
Skills
- Customer service
- Food preparation
- Customer satisfaction
- The art of people and situations
Timeline
Bakery Clerk
Publix
09.2017 - Current
Customer Service Representative
Publix
09.2017 - Current
West Port High School
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