Cicily Demory
Anderson,SC
Summary
A dynamic leader and problem-solver, I excel in team motivation and coaching, significantly enhancing team productivity at M@C Bid. With a keen eye for detail and a strong work ethic, I implemented efficient processes, improving performance metrics by over 30%. Expert in staff training and customer service, I foster positive environments and deliver exceptional results.
High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Reliable and efficient with equipment and software programs.
Document Control Specialist experienced in storing, managing and maintaining company and project documents while ensuring accuracy and quality. Process documents for revision and approval, organize documents from conception to distribution and filing and create systems to be used to train staff on document control processes. Growth mindset and willing to help team move business forward with any task.
Overview
11
11
years of professional experience
Work History
Team Leader
M@C Bid
03.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Package Scanner
M@C Bid
03.2023 - Current
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Increased package scanning efficiency by utilizing advanced scanning equipment and software.
- Proved successful working within tight deadlines and a fast-paced environment.
- Served as a reliable team member, consistently arriving to work on time, prepared, and ready to contribute to daily operations and overall team success.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Inspected items to identify discrepancies and damages and reported to supervisor.
Inspector
M@C Bid
03.2023 - Current
- Examined products for imperfections and defects.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Recorded inspection and test results on data sheets.
- Followed standard operating procedures for inspections and tests.
- Trained other workers in inspection and testing procedures.
- Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
Line Cook
Waffle House
01.2016 - 12.2022
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared and cooked meals according to recipes and customer specifications.
Waitress
Waffle House
01.2016 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
Cook
Pizza Hut
09.2015 - 11.2015
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Cashier
McDonald's Restaurant
01.2014 - 03.2014
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
GED -
Sullivan Center
Greenville, SCSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Coaching and mentoring
- Documentation and reporting
- Overseeing daily activities
- Teamwork orientation
- Information gathering
- Accuracy and precision
- Analytical mindset
- Speed and accuracy
- Package handling
- Warehouse safety
- Order picking
- Quality control
- Visual inspections
- Inspection reporting
- Training and mentoring
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
Timeline
Team Leader
M@C Bid
03.2023 - Current
Package Scanner
M@C Bid
03.2023 - Current
Inspector
M@C Bid
03.2023 - Current
Line Cook
Waffle House
01.2016 - 12.2022
Waitress
Waffle House
01.2016 - 12.2022
Cook
Pizza Hut
09.2015 - 11.2015
Cashier
McDonald's Restaurant
01.2014 - 03.2014
GED -
Sullivan Center
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