Cidney Hinton
Louisville,KENTUCKY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Charter Communications, Spectrum
01.2023 - Current
- Processed debit and credit card and electronic check payments.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion, and access to services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Small Package Sorter
UPS Worldport
02.2022 - 11.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
- Monitored performance of all processing machines to identify and address any operational issues.
Online Personal Shopper
Walmart
01.2021 - 02.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High School Diploma -
Central Magnet High School
Louisville, KY12.2021
Skills
- Product or Service] Expertise
- Inbound Phone Call Management
- Handheld Computer Device Software
- Time Management
- Customer Communication
- Understanding Customer Needs
- Microsoft Windows
- Microsoft Internet Explorer
- Technical Troubleshooting
- Google Docs
- Critical Thinking
- Delivery Tracking
- Verbal and Written Communication
Timeline
Call Center Representative
Charter Communications, Spectrum
01.2023 - Current
Small Package Sorter
UPS Worldport
02.2022 - 11.2022
Online Personal Shopper
Walmart
01.2021 - 02.2022
High School Diploma -
Central Magnet High School
Similar Profiles
Tyler HendersonTyler Henderson
Regional Connectivity Specialist at Charter Communications, SpectrumRegional Connectivity Specialist at Charter Communications, Spectrum
Anthony SmithAnthony Smith
Customer Service Representative Video Repair Lead at Charter Communications, SpectrumCustomer Service Representative Video Repair Lead at Charter Communications, Spectrum
Keshawn MoutonKeshawn Mouton
Cust Svc Billing at Charter Communications, SpectrumCust Svc Billing at Charter Communications, Spectrum
Chelsea Ganer-LohChelsea Ganer-Loh
Maintenance Technician III at Charter Communications, SpectrumMaintenance Technician III at Charter Communications, Spectrum
Orlando BarbanOrlando Barban
North American Industrial Supply, Inc. at Uselton Painting and Fabrication CompanyNorth American Industrial Supply, Inc. at Uselton Painting and Fabrication Company