Cieara Johnson
6805 103rd St
Summary
Dynamic General Manager with a proven track record at Uhaul Moving And Storage, excelling in operations management and team leadership. Spearheaded process improvements that enhanced efficiency and customer satisfaction, while implementing effective training programs. Skilled in budget coordination and relationship building, driving significant business growth and fostering a culture of excellence.
Overview
5
5
years of professional experience
Work History
General Manager
Uhaul Moving And Storage
Jacksonville, FL
08.2021 - Current
- Directed daily operations to enhance efficiency and customer satisfaction.
- Implemented process improvements that streamlined workflow across multiple departments.
- Managed staff training programs, fostering skill development and team cohesion.
- Oversaw inventory management systems, ensuring optimal stock levels and accuracy.
- Developed strategic partnerships with local businesses to increase service offerings.
- Led performance evaluations, providing constructive feedback to improve employee productivity.
- Coordinated marketing initiatives to boost brand awareness and customer engagement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
No Degree - Theater Arts
Florida State College
Jacksonville, FLHigh School Diploma -
A Phillip Randolph
Jacksonville, FL05.2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Inventory control
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Team training and development
- Schedule management
- Labor cost controls
- Strategic planning
- Facility management
- Recruitment
- Expense control
- Troubleshooting expertise
- Cost analysis and savings
- Budget coordination
- Risk management
- Proficient in software
Timeline
General Manager
Uhaul Moving And Storage
08.2021 - Current
No Degree - Theater Arts
Florida State College
High School Diploma -
A Phillip Randolph