Cieara Sampson
Buford,GA
Summary
Customer service representative with extensive experience at Delta Airlines, recognized for resolving complex issues and improving customer satisfaction. Proficient in data entry and communication, successfully increased average order value by 15% through strategic recommendations. Strong problem-solving skills and meticulous attention to detail contribute to effective service delivery.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Amerimed
Buford, GA
06.2023 - Current
- Scheduled and optimized real-time routes to ensure timely service delivery
- Utilized GPS and fleet-tracking software to optimize routing and improve response times
- Maintained clear, concise communication over radio and phone to facilitate effective coordination
- Conflict resolution and de-escalation
- Multi-tasking while simultaneously taking calls, dispatching units, and entering data
- Performed data entry and managed logs for accurate record-keeping
- Proficient with CAD systems, multi-line phone systems, NCIC/LEADS queries
Customer Service Representative
Delta Airlines
Atlanta, GA
05.2021 - 06.2023
- Booking new flights, changing or canceling existing reservations.
- Checked flight status and provided timely updates on delays, gate changes, and cancellations.
- Resolved baggage issues, including lost/misplaced luggage, baggage tracking, and claims processing.
- Processed refunds and updated customers on credit status for canceled flights.
- Managed customer comments and complaints post-travel, ensuring resolution and customer satisfaction.
- Support for special-needs travel: passengers needing wheelchair assistance or other accessible-travel services
- Facilitated additional travel services, including car rentals, hotels, and vacation packages, through Delta and associated services.
Customer Service Representative
50 floor
Turcker, GA
03.2018 - 03.2021
- Responded to customer inquiries via phone, email, and in person to enhance customer experience
- Processed orders, quotes, and service requests accurately to ensure timely fulfillment
- Increased average order value by 15% through informed product recommendations
- Organized showroom and assisted with product selection to facilitate informed customer choices
- Coordinated installation teams, contributing to a 95% satisfaction rate
Customer Service Representative
Networx
Atlanta, GA
11.2015 - 10.2019
- Ensured accuracy of customer records, applications, and documentation to maintain compliance.
- Identified inconsistencies in customer data to prevent fraud.
- Clarifying information with customers, clients, or internal teams.
- Studied KYC regulations and identity verification processes for compliance.
- Collaborated with fraud, compliance, and customer service teams to identify and address customer issues.
- CRM platforms, verification systems, ID scanning tools, data reporting.
Manager
Steamatic Of Greater Atlanta
Norcross, GA
11.2011 - 09.2015
- Oversaw daily warehouse operations, ensuring efficient receiving, picking, packing, and shipping processes
- Hired, trained, supervised, and evaluated warehouse staff to maintain a skilled and effective team
- Assigned tasks, created schedules, and monitored performance to optimize workflow and meet operational goals
- Implemented OSHA guidelines to maintain workplace safety standards
- Ensure proper use and maintenance of equipment (forklifts, pallet jacks, scanners)
- Prepare reports on productivity, stock levels, and operational costs
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL01.2026
High School Diploma -
Towers High Scool
Decatur, GA01.2006
Skills
- Data entry
- MS Excel
- Data analysis
- MS Word
- Microsoft PowerPoint
- Attention to detail
- Problem solving
- Decision-making
- Communication skills
Timeline
Customer Service Representative
Amerimed
06.2023 - Current
Customer Service Representative
Delta Airlines
05.2021 - 06.2023
Customer Service Representative
50 floor
03.2018 - 03.2021
Customer Service Representative
Networx
11.2015 - 10.2019
Manager
Steamatic Of Greater Atlanta
11.2011 - 09.2015
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
High School Diploma -
Towers High Scool