Ciela Mae Yoro
Ramen Legend
Corpus Christi,USA
12
years of professional experience
Self-motivated receptionist highly experienced in customer service. Pleasant personality coupled with talents in customer relations, recordkeeping, and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere. Dependable supervisor with track record of success in field, attention to detail and proactive mindset. Seeking opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Work History
Server/Customer Assistant
2 Years 10 Months- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed orders efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining and service areas.
- Assisted in training new team members on service protocols and standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Supervisor of Operation's/Receptionist
1 Year- Managing client's inquiries and assist guest with check in process.
- Managed scheduling, training, hiring and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and longterm strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Analyzed and controlled materials, supplies and equipment operational expenses.
Administrative Assistant
4 Months- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Coordinated appointments, meetings and conferences.
- Composed correspondence, reports and meeting notes.
- Inventoried and ordered supplies for office.
- Managed inventory to ensure all supplies were in stock and within budget.
- Prepared and prioritized calendars and correspondence.
- Scheduled appointments, meetings and events for management staff.
Receptionist/Food and Beverage Attendant
2 Months- Maintained dining and food service areas to maximize safety and cleanliness.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided exceptional service that reflected restaurant standards and core values.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Worked in close collaboration with team members to ensure customers received highquality service.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
Brand Ambassadress
2 Years 2 Months- Promoted positive company image through superior customer service experiences.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Representing the Brand positively in a multitude of settings
- Generating brand awareness through word-of mouth marketing
- Participating in event marketing
Education
- anticipated certification in Pharmacy Technician
Bachelors of Science - Management and Accountancy
Diploma
Skills
Front desk operations
Referral verification
Records maintenance
Courtesy
Adaptive team player
Customer service standards oriented
Basic Culinary
House Keeping
Effective communication skills
Records management
Event coordination
Scheduling and calendar management
Decision-making
Friendly
positive attitude
Organization
Timeline
Server/Customer Assistant
Ramen Legend
10.2023 - CurrentRead More
Supervisor of Operation's/Receptionist
BHIVE HOTEL
03.2018 - 03.2019Read More
Administrative Assistant
The fish spa
07.2017 - 11.2017Read More
Receptionist/Food and Beverage Attendant
White House Boracay
12.2016 - 02.2017Read More
Brand Ambassadress
Tanduay
06.2014 - 08.2016Read More
La Paz National High School
Diploma
Read More
University of Iloilo
Bachelors of Science from Management and Accountancy
Read More
Southern Careers Institute
from anticipated certification in Pharmacy Technician
Read More