Ciera Barlow
Smyrna,Georgia
Summary
I am a dedicated Customer Service professional with 5 years of experience. I'm committed to ensuring customer satisfaction by providing exceptional service and unmatched support. I am a strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ashley Furniture Homestore
05.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collections Agent
Comcast Business Services
04.2019 - 07.2021
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Customers Service Representative
Echelon Group
05.2017 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Illustration/ Art Design
Georgia State University
Atlanta, GA07.2019
Skills
Active Listening
Call center experience
Computer Proficiency
Microsoft Excel
Payment Processing
Call Center Operations
Microsoft Outlook
Order Processing
Team Development
Account Management
Timeline
Customer Service Representative
Ashley Furniture Homestore
05.2021 - 09.2022
Collections Agent
Comcast Business Services
04.2019 - 07.2021
Customers Service Representative
Echelon Group
05.2017 - 11.2018
Associate of Arts - Illustration/ Art Design
Georgia State University
Similar Profiles
Gustavo A. GarciaGustavo A. Garcia
Customer Service Representative at Ashley Furniture HomestoreCustomer Service Representative at Ashley Furniture Homestore
Teresa MezaTeresa Meza
Customer Service Supervisor at Ashley Furniture HomestoreCustomer Service Supervisor at Ashley Furniture Homestore
Garrett McBurneyGarrett McBurney
Retail Sales Associate at Ashley Furniture HomestoreRetail Sales Associate at Ashley Furniture Homestore
Diego FragaDiego Fraga
Delivery Rider at Ashley Furniture HomestoreDelivery Rider at Ashley Furniture Homestore
Ashley R. GomezAshley R. Gomez
Talent Acquisition Supervisor/RPO Supervisor at Human Resource Dimensions/RA Clark Consulting/PEPLTalent Acquisition Supervisor/RPO Supervisor at Human Resource Dimensions/RA Clark Consulting/PEPL